Midwest Medical Center
Family Medicine • Galena, IL • Since 2007
About
Summary: Midwest Medical Center in Galena, IL is a nonprofit healthcare facility offering comprehensive services including family medicine, behavioral health, rehabilitation, pharmacy, and fitness programs. Headquartered in Galena (HQ at 1 Medical Center Drive), it operates several offices (6 across the US, with Galena and Elizabeth, IL as key locations). The center emphasizes quality, compassionate care with short ER wait times and state-of-the-art facilities. Contact: 815-777-4969 / 815-776-7381 / 815-777-1340. Established in 2007 and led by a small staff (~44 employees).
Clinic Type
Family Medicine
Address
1 Medical Center Drive Galena, IL 61036
Phone
815-777-1340
jkeeffer@midwestmedicalcenter.org
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Insurance & Payment
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Languages Spoken
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Social Media
Photos
What Patients Say
Overall sentiment across review platforms: very positive
- CMS HCAHPS (via Momentary Labs): 5 out of 5 (overall hospital rating) (133 surveys (CMS HCAHPS data))
- Birdeye: 3.4 out of 5 (94 reviews)
- Charity Navigator: 81% (Three-star)
Patients praise
- High rates of patient recommendation (96%)
- Excellent nurse and doctor communication scores
- High cleanliness ratings
- Strong staff responsiveness
Common complaints
- Confusion regarding service offerings, specifically between convenient care and emergency services
- Dissatisfaction stemming from staff communication regarding available services
"Several comments highlight frustration with the clarity of the services offered, particularly regarding convenient care versus emergency services. One user specifically expressed dissatisfaction after being informed by staff that the center does not provide convenient care, despite the website indicating otherwise."
— GiveFreely.com review summarySynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Our Town Galena: Two big projects could have a lasting impact on the city — Aug 7, 2025
- Galena hospital to hold diabetes prevention program | Tri-state News | telegraphherald.com — Jan 13, 2026
- Galena hospital to host free workshop on Medicare | Tri-state News | telegraphherald.com — Oct 21, 2025
- Galena hospital to host information sessions on lymphedema, edema | Tri-state News | telegraphherald.com — Jun 9, 2026
Information sourced from the clinic's website as of July 11, 2026.
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