Aurora Family Medicine
Internal Medicine • Germantown, WI
About
Aurora Medical Center - Washington County is a nonprofit community hospital in Hartford, Wisconsin (Washington County) within Aurora Health Care. It provides 24/7 emergency services, comprehensive medical care, and personalized patient/family attention. The center emphasizes community outreach, fitness facilities, and education. Key practical details: address under Aurora Health Care network, phone numbers 262-673-2300 and 833-528-7672, and a small workforce (11 employees). It’s part of the broader Advocate Aurora Health system and linked to various regional facilities. Note: This page specifically describes the Washington County location, not the Germantown family medicine practice.
Clinic Type
Internal Medicine
Address
Germantown, WI 53022
Phone
8335287672
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Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
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Insurance & Payment
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Languages Spoken
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Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye/Google: 4.5/5 stars (based on 8 reviews) (8 reviews)
- LocalityBiz: Predominantly 5/5 stars from specific patient testimonials (Not specified total; multiple individual reviews cited)
- Vitals: Mixed/Negative sentiment for specific providers (Multiple reviews on Vitals)
Patients praise
- High levels of satisfaction with specific doctors and nurse practitioners, who are described as compassionate, knowledgeable, and attentive
- Patients feel listened to and appreciate personalized care and thorough explanations during appointments
- General sentiment that the facility is clean, comfortable, and provides a supportive environment
- Some staff members are noted for being professional, sincere, and helpful in resolving issues
Common complaints
- Scheduling and administrative errors, such as missing appointments or lack of clear communication regarding new patient procedures
- Perceived lack of support or delays regarding necessary medical documentation and paperwork for employers
- Specific provider-related complaints regarding bedside manner, professionalism, and perceived competence
- Frustration with availability or false expectations regarding services (e.g., urgent care hours)
"I am incredibly grateful for the exceptional care I receive from Dr. Otte. He is, without a doubt, one of the best doctors I’ve encountered. His compassion, expertise, and attention to detail consistently put me at ease..."
— LocalityBiz patient review"I haven’t been able to find a doctor who understands my back pain and mental health issues... I’m so disappointed in this clinician and this office because I’m on the verge of losing my job."
— LocalityBiz patient review"Terrible experience with this doctor. She belittled her nurse right in front of me. Didn’t check my medical history before an appointment and suggested tests I’d already had."
— Vitals patient review for a specific providerSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
Information sourced from the clinic's website as of July 11, 2026.
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