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Quest Diagnostics

4.1 out of 5 · 690 reviews

Laboratory Services • Germantown, TN • Since 1967 • 2000+ locations

About

Summary: The Quest Diagnostics site lists three U.S. locations, all in Secaucus, New Jersey, and does not show a Germantown, Tennessee location. There is no explicit Germantown address (2075 Exeter Rd) or Tennessee office in the provided highlights.

Clinic Type

Laboratory Services

Address

2075 Exeter Rd, Ste 40

Phone

(866-697-8378

Email

Wellness@QuestDiagnostics.com

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • Laboratory Services
  • Specimen collection
  • Self-purchased lab work
  • Doctor-ordered lab testing
  • Employer screening

Insurance & Payment

—

Online purchase of tests, Self-pay at location

Languages Spoken

—

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Yelp: 2.8 out of 5 (10)
  • Solv Health: 4.22 out of 5 (547)
  • Birdeye: 3.7 out of 5 (133)

Patients praise

  • Skilled phlebotomists who are often described as painless and efficient during blood draws
  • Friendly, kind, and professional staff members
  • Generally quick wait times and efficient check-in processes
  • Clean facility environment

Common complaints

  • Mixed reports on administrative processes such as insurance billing
  • Occasional frustration with appointment scheduling systems or check-in procedures
  • Some experiences noted a lack of warmth or social engagement from staff despite professional service

"I typically struggle with blood draws because my veins are hard to find, but Tiffany got it on the first try, and I barely felt a thing!"

— LocalityBiz

"The phlebotomists at this location were respectful and friendly. I have a history of difficult blood draws and dread having it done. I wish the team at this location could be with me for every one."

— MapQuest

"Non responsive business side group. Improperly filed insurance claim not corrected in over a year."

— MapQuest

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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