University of Michigan Health-West
Family Medicine • Grand Rapids, MI • Since 1942 • 15 outpatient offices locations
About
Summary: Primary care services are available through University of Michigan Health-West (U-M Health-West) in Grand Rapids as part of their broader nonprofit, multispecialty system. U-M Health-West operates a 208-bed teaching hospital in Wyoming with a physician-led medical group, University of Michigan Health Partners, delivering primary and specialty care across 24+ offices in West Michigan. They emphasize accessible primary care alongside advanced services (e.g., emergency, trauma, stroke centers) and community education. For Grand Rapids, you can expect U-M Health-West primary care providers and clinics within the network, with direct contact options via their main line (1-616-252-7200) and physician-led care teams.
Clinic Type
Family Medicine
Address
5900 Byron Center Ave SW, Wyoming, Michigan 49519, US
Phone
Call(616) 252-1500 to Schedule
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Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Team
Insurance & Payment
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Languages Spoken
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FAQs
Family Practice Medicine - What services are provided?
Our Family Practice physicians provide comprehensive, personalized care for you and everyone in your family, at every stage of life.
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- University of Michigan Health-West (Community Health Center): 4.8/5 (323 patient ratings)
- Birdeye (Park East Health Center): 3.6/5 (33 reviews)
- Promallu (Jenison Health Center): 3.8/5 (59 reviews)
- Promallu (Allendale Health Center): 3.4/5 (68 reviews)
- Birdeye (Endocrinology): 3.0/5 (13 reviews)
Patients praise
- Professional and quality clinical care reported by some patients
- Clean and well-maintained facilities
- Friendly and attentive staff experiences for some patients
- Clear communication from certain providers
Common complaints
- Long response times for communication and medication refills
- Concerns regarding staff empathy and professional conduct at reception/scheduling
- Difficulties with referral processes and lab accessibility
- Perceived lack of attentiveness or dismissal of patient concerns by some providers
"They go well beyond the standard 72 hour response time to return questions or medication refill requests... They treat you like another number in their clinic."
— Promallu (Jenison Health Center)"This place has some of the most ignorant and incompetent doctors and healthcare staff I’ve come across... They also use an AI note taking app during appointments that they don’t get your consent for."
— Promallu (Allendale Health Center)"I found each and every staff member very attentive, informative, and caring. They just simply made me feel like I was the only patient on their docket on that day."
— U-M Health-West official website patient testimonialsSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- MA - Medical Assistant - Hudsonville * Shift Varies - 40hrs/wk, University Of Michigan Health-West — Apr 6, 2026
- MA or PCT - Medical Assistant - Caledonia *Days - 40hrs/wk., University Of Michigan Health-West — Apr 6, 2026
- MA - Medical Assistant - Grandville *Days - 20hrs/wk., University Of Michigan Health-West — Apr 6, 2026
- MA - Medical Assistant - Hudsonville * Days - 32hrs/wk., University Of Michigan Health-West — Apr 6, 2026
- Patient Services Representative - Beltline Health Center * Days - 40hrs/wk, University Of Michigan Health-West — Apr 6, 2026
Information sourced from the clinic's website as of July 11, 2026.
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