Baystate Behavioral Health
Mental Health • Greenfield, MA • Since 1895
About
Baystate Franklin Medical Center (BFMC) is a nonprofit hospital in Greenfield, MA, part of Baystate Health. Founded in 1895, it provides comprehensive, close-to-home healthcare and employs about 101 people. BFMC serves primarily U.S. staff with a small Costa Rica presence and is located at 164 High St, Greenfield. Leadership includes Chief of Hospital Medicine Venu Ganipisetti and program directors including Josefa Scherer. The center is categorized under hospitals and healthcare, focusing on patient safety and community health in western Massachusetts. If you’re specifically looking for Baystate Behavioral Health or inpatient behavioral health services in Greenfield, this page confirms BFMC’s role as a general hospital within the Baystate network but does not detail a dedicated Baystate Behavioral Health inpatient unit at this location. For behavioral health specifics, you may need to consult Baystate Health’s main site or contact BFMC directly at 413-773-0211.
Clinic Type
Mental Health
Address
Greenfield, MA (inpatient unit at Baystate Health)
Phone
Fax 413-773-2587
Medical.StaffOffice@baystatehealth.org
Opening Hours
Monday: Open 24 hours; Tuesday: Open 24 hours; Wednesday: Open 24 hours; Thursday: Open 24 hours; Friday: Open 24 hours; Saturday: Open 24 hours; Sunday: Open 24 hours
Services Offered
Insurance & Payment
—
Multiple bill payment options, Most insurance programs accepted in the area, Pay My Bill, participate in most insurance programs in our area
Languages Spoken
—
FAQs
What services are provided at Baystate Behavioral Health - Greenfield Inpatient?
Inpatient treatment for patients ages 18 and older with psychiatric disorders in a safe, secure setting.
How can I manage my health records or schedule appointments?
With MyBaystate you can easily manage your health record and schedule appointments, message your providers, and refill prescriptions.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: positive
- Vivian Health: 4.6/5.0 (staff reviews) (13 reviews)
- HospitalCompare.io: 86/100
- Addiction Resource: 9.4/10
Patients praise
- Compassionate, dedicated, and responsive nursing staff
- Strong community support for the unit's continued operation
- Traveler-friendly and welcoming work environment for staff
Common complaints
- Patient dissatisfaction with hospital food services
"When I rang the bell for an attendant they responded quickly, not waiting 20 minutes for help. I can honestly say there wasn’t one nurse who didn’t show true caring, compassion and empathy."
— Letter to the Editor, Greenfield Recorder (2025)"Unit is very traveler friendly with an environment that is welcoming and kind. Schedule flexibility as well. Some staff nurses rent rooms to travelers which helps to integrate the team."
— Vivian Health (Staff Review, 2024)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
Information sourced from the clinic's website as of July 11, 2026.
Comparing your options?
See other mental health clinics in Greenfield, or search the full directory by insurance, ratings, and more.