Baystate Rehabilitation Care
Physical Therapy • Greenfield, MA • Since 1895
About
Baystate Franklin Medical Center (BFMC) is a nonprofit hospital in Greenfield, MA, part of Baystate Health. Founded in 1895, BFMC provides comprehensive, close-to-home healthcare services and operates with about 101 employees. Key details: - Location: 164 High St, Greenfield, MA; serves the Greenfield area with related Baystate Health network resources - Focus: Hospital and healthcare services (not limited to rehabilitation; BFMC is the broader medical center) - Contact: 413-773-0211 - Website: baystatehealth.org/locations/franklin-medical-center
Clinic Type
Physical Therapy
Address
48 Sanderson Street, Floor 1, Greenfield, MA 01301
Phone
413-794-5600
Medical.StaffOffice@baystatehealth.org
Opening Hours
- Sunday: Closed - Saturday: Closed - Friday: 7:30 am - 4:30 pm - Thursday: 7:30 am - 6 pm - Wednesday: 7:30 am - 6 pm - Tuesday: 7:30 am - 6 pm - Monday: 7:30 am - 6 pm
Website
https://www.baystatehealth.org/locations/health-and-wellness-center-greenfield/rehabilitation-care
Telehealth
Virtual care/telehealth remain available
Services Offered
Insurance & Payment
—
Pay My Bill, multiple bill payment options, participate in most insurance programs in our area
Languages Spoken
FAQs
What services are offered?
A full range of rehabilitation services including physical therapy, occupational therapy, speech-language pathology, and audiology.
What services are offered at Baystate Rehabilitation Care in Greenfield?
Baystate Rehabilitation Care provides a full range of rehabilitation services to help pediatric and adult patients regain function and achieve recovery.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: positive
- HealthyHearing.com: 4.86/5 (21)
- BeFitHealthClubs.com/Catalog: 5/5 (1)
Patients praise
- Professional, knowledgeable, and thorough clinical staff
- Respectful, supportive, and empathetic patient care approach
- Effective patient education and guidance during treatments
- Upbeat and optimistic staff demeanor
Common complaints
- Inconsistent patient communication (e.g., lack of eye contact or direct interaction during appointments)
- Dissatisfaction with the telephone system
"Over the years my experience with Baystate Rehabilitation/Audiology has been exceptional. I have always been treated with respect and thoughtful care... She is knowledgeable, professional and thorough."
— HealthyHearing.com reviewer"I was very disappointed that Julie Fisher would not see me today and simply left information with the receptionist... I left the office feeling totally disrespected and underserved."
— HealthyHearing.com reviewer"Julie is great. excellent care. Phone system is not great though."
— HealthyHearing.com reviewerSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Baystate Franklin nurses union seeks to maintain staffing minimums in new contract - Greenfield Recorder — Feb 18, 2026
- Impasse in contract talks may lead to Baystate Franklin nurses strike - Greenfield Recorder — May 14, 2026
- Baystate Franklin nurses speak out against hospital layoffs - Greenfield Recorder — Jun 18, 2026
- Greenfield City Council Unanimously Approves Resolution Supporting Baystate Franklin Nurses Fighting for a Fair Contract and Safe Patient Care — Apr 16, 2026
Information sourced from the clinic's website as of July 11, 2026.
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