Baystate Health

Urology • Greenfield, MA • Since 1895

About

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Summary: Baystate Franklin Medical Center (BFMC) is a nonprofit hospital in Greenfield, MA, part of Baystate Health. Founded in 1895, it offers comprehensive healthcare services close to home and operates with a workforce of about 101 employees. BFMC is connected to Baystate Health’s broader network and uses Cerner-based technology. For urology-specific care at Baystate Health in Greenfield, BFMC is the local facility within the Baystate system that may provide or refer urology services as part of its general medical center offerings. Key details: - Location: 164 High St, Greenfield, MA (Baystate Health network) - Type: Nonprofit hospital/healthcare facility - Services: General hospital care; part of Baystate Health, with potential urology services available through the system - Contact: 413-773-0211 - Website: baystatehealth.org/locations/franklin-medical-center Note: The page highlights BFMC’s role within Baystate Health and general hospital operations; for specific urology treatments, consult Baystate Health’s urology department or contacts within the Greenfield/Franklin region.

Clinic Type

Urology

Address

164 High St, Greenfield, MA 01301, US

Phone

413-794-0000

Email

Medical.StaffOffice@baystatehealth.org

Opening Hours

Not published — contact the clinic to confirm hours.

Website

https://www.baystatehealth.org/medical-services/urology

Services Offered

Urology

Technology & Equipment

Robot-assisted surgery
Minimally invasive techniques
Partial or complete nephrectomy
Partial or complete prostatectomy
Pelvic lymph node dissection (PLND)
Incontinence surgery
Pyeloplasty

Insurance & Payment

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Languages Spoken

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Social Media

Twitter Facebook Linkedin Instagram

Photos

What Patients Say

Overall sentiment across review platforms: mixed

Healthgrades (Dr. Richard Alexander): 4.6/5 (27 reviews)
Healthgrades (Dr. John Daly): 4.9/5 (29 reviews)
WebMD (Dr. Richard Alexander): 5.0/5 (18 ratings)
Vitals (Dr. John Daly): 5.0/5 (11 ratings)

Patients praise

Providers described as knowledgeable, professional, and caring
High praise for surgical care and staff attentiveness in positive experiences
Effective treatment outcomes for many patients
Doctors often seen as compassionate and thorough

Common complaints

Difficulty securing timely appointments (long wait times)
Staff interactions described by some as rude, dismissive, or impatient
Lack of clear communication regarding appointment changes or treatment plans
Concerns about unnecessary testing or lack of coordinated care

"The worst, most toxic medical office I've ever experienced. There is zero two-way communication or informed consent. Many of the staff are rude hostile impatient dismissive and condescending."

— LocalityBiz review of Baystate Urology - Greenfield

"Dr. Alexander is wonderful and has a great team he works with."

— WebMD review of Dr. Richard Alexander

"My experience with Dr. Daley his staff medical staff and the medical staff at the hospital was a terrific and excellent experience in my life Dr. Daley and his staff saved my life"

— WebMD review of Dr. John Daly

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].