ECU Health Cancer Care
Cancer Care • Greenville, NC
About
ECU Health Medical Center is a Greenville, NC-based healthcare provider with 108 employees. It operates within ECU Health and offers a broad range of services, including cancer care, at facilities such as the Eddie and Jo Allison Smith Tower in Greenville. Key leadership includes Director of Nursing Professional Development and Innovation and Director of Nurse Residency. Notable details: headquarters in Greenville; common contact lines listed; many staff in medical/administrative roles; active recruitment and growth.
Clinic Type
Cancer Care
Address
Eddie and Jo Allison Smith Tower, ECU Health Medical Center, Greenville, NC
Phone
1-252-847-0097
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Opening Hours
Weekdays 8 a.m. to 5 p.m. for patient care inquiries (general information)
Telehealth
true
Services Offered
Technology & Equipment
Insurance & Payment
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Pay Bill Online, Online bill pay, pricing transparency
Languages Spoken
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FAQs
What services are provided at ECU Health Cancer Care - Eddie and Jo Allison Smith Tower?
Cancer Care, Pay Bill Online, ECU Health & COVID-19, and other related services.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: positive
- Birdeye (aggregating Google reviews): 4.8 out of 5 stars (146 reviews)
- ECU Health Internal Provider Satisfaction Survey (Sameer Batoo, MD): 4.9 out of 5 stars (88 ratings)
- ECU Health Internal Provider Satisfaction Survey (Grainger Lanneau, Jr., MD): 4.8 out of 5 stars (139 ratings)
Patients praise
- High satisfaction ratings for specific providers (e.g., Hematology/Oncology specialists)
- Positive patient feedback on clear communication, compassion, and professionalism of the care teams
- Welcoming, modern, and comfortable physical environment of the Smith Tower facility
- Effective multidisciplinary team approach to cancer treatment
Common complaints
- Difficulties with billing and insurance reimbursement issues
- Concerns regarding network coverage changes (e.g., UnitedHealthcare negotiations)
- Frustration with administrative communication, including lack of responses to complaints
- Negative experiences related to wait times and scheduling (at broader system levels)
"Dr. Batoo is a very caring doctor who gives you all his attention when you are there."
— ECU Health Patient Satisfaction Survey"Absolutely LOVE Dr Lanneau! He cares about his patients & it's very apparent & appreciated!"
— ECU Health Patient Satisfaction Survey"I have had pretty good luck with the doctors that I have visited within ECU Health but the customer service side is in need of repair."
— Trustpilot ReviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Healing Garden wedding honors bride’s brother, Cancer Center team - ECU Health — Nov 4, 2025
- ECU Health earns system accreditation from the American College of Surgeons Commission on Cancer - ECU Health — Jan 13, 2026
- American Cancer Society honors ECU Health Cancer Care with national award - ECU Health — Apr 21, 2026
- ECU Health Medical Center earns breast cancer care reaccreditation - ECU Health — Dec 12, 2025
Information sourced from the clinic's website as of July 11, 2026.
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