Riverside Primary Care Hampton
Internal Medicine • Hampton, VA • Since 1915
About
Riverside Primary Care is part of Riverside Health System, a nonprofit health system based in Newport News, VA. The Riverside network includes multiple primary care and specialty clinics across eastern Virginia, with a focus on comprehensive family medicine and community health. Riverside emphasizes patient-focused care, integrated services (primary and specialty care), and community health initiatives. The system operates five acute-care hospitals and more than 110 medical offices in the region, and has a history dating to Riverside Hospital (founded 1915).
Clinic Type
Internal Medicine
Address
Riverside Primary Care Hampton
Phone
757-251-2170
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Opening Hours
Monday-Friday, 8 a.m.-5:00 p.m.
Emergency Care
Nurse line available 24/7 at (800) 675-6368; in case of life-threatening emergency call 911
Services Offered
Technology & Equipment
Insurance & Payment
Accepts most major insurance; new Medicare patients being accepted. Verify insurance at appointment. Discounts for essential services based on family size and income.
Online bill payment (Pay Your Bill Online), MyChart-enabled billing and payments, Pay online via Riverside secure service, Pay Your Bill Online, accepts most major insurance
Languages Spoken
FAQs
What can you do if you develop a cough at midnight?
Call Riverside Nurse, a free service available 24/7; a registered nurse will triage and refer if needed. Call (800) 675-6368.
How do I change my appointment time?
Please notify at least 24 hours in advance of the scheduled visit.
How to pay medical bills online?
You can pay your medical bill online using Riverside's secure service. Visit Pay Your Bill Online.
What should I bring to my appointment?
Insurance card, Photo I.D., Co-payment if applicable, List of medications/dosages or original prescription bottles.
Social Media
Photos
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What Patients Say
Overall sentiment across review platforms: mixed
- bdir.in (Mercury West location): 3.7/5 (20)
- Riverside Health System (Provider-specific): 4.8/5 (62)
- Riverside Health System (Provider-specific): 4.8/5 (95)
Patients praise
- Some providers are described as thorough, compassionate, and attentive listeners
- Positive experiences with nurses and certain clinical staff members
- Some patients report satisfaction with the quality of medical care and online communication tools
Common complaints
- Reports of rude or unprofessional front desk and administrative staff
- Difficulties scheduling appointments, including long wait times and last-minute cancellations
- Frustrations regarding referrals and communication with providers
- Perceived lack of concern for patient health issues from some providers
"The staff are always nice and courteous... I’m just not happy with the doctor I was assigned to."
— LocalityBiz (Reviewer: Lynden)"So far my experience has been great. I feel my concerns were heard and taken seriously. My doctor is Dr. Kristen Holtz and she hands down amazing."
— BusinessYab (Reviewer: Anonymous)"Worst place ever honestly... EXTREMELY unprofessional and they don’t know what they are doing. Please go anywhere else, they don’t care about you."
— LocalityBiz (Reviewer: Anonymous)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
Information sourced from the clinic's website as of July 11, 2026.
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