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TriStar Hendersonville Medical Center

4.4 out of 5 · 4,138 reviews

Hospital/Medical Center • Hendersonville, TN • Since 1978

About

TriStar Hendersonville Medical Center is a 150–159 bed hospital in Hendersonville, Tennessee, operating since 1978 as part of TriStar Health. It serves Sumner County and surrounding areas with a range of acute care services. Notable features include: - First Accredited Chest Pain Center in Sumner County - Certified Primary Stroke Center - Birth Center with Sumner County’s only Level II NICU, LDRP suites, and lactation services - Gold Seal Certified in Total Hip and Total Knee replacement (The Joint Commission) Key details: - Industry: Hospitals and Health Care - Type: Public company (TriStar Health) - Headquarters: Hendersonville, TN, USA - Addresses: 355 New Shackle Island Rd, Hendersonville, TN 37075 (HQ) - Founded: 1978 - Website: tristarhendersonville.com If you’re looking for urgent care, stroke or heart care, or advanced maternity services in Hendersonville, this center highlights those high-importance services.

Clinic Type

Hospital/Medical Center

Address

355 New Shackle Island Rd, Hendersonville, Tennessee 37075, US

Phone

(615)338-1000

Email

regina.dunn@hcahealthcare.com

Opening Hours

Not published — contact the clinic to confirm hours.

Emergency Care

24/7 emergency care

Services Offered

  • Emergency care
  • Orthopedic care
  • Women's imaging
  • Cardiology
  • Diagnostics and laboratory
  • Surgery
  • Weight loss surgery
  • Physiotherapy and rehabilitation
  • Outpatient services
  • NICU
  • Labor and delivery

Technology & Equipment

  • Imaging services
  • Joint Commission accreditation
  • Chest Pain Center accreditation
  • Stroke Center accreditation
  • NICU
  • Lactation services

Insurance & Payment

—

Languages Spoken

—

Awards & Accreditations

  • Joint Commission Accredited
  • Leapfrog Hospital Safety grade A (multiple years)
  • Fortune/PINC AI 100 Top Hospital (2023-2025)
  • Healthgrades Patient Safety Excellence Award (2024-2025)
  • Healthgrades America’s 250 Best Hospitals Award (2022-2025)
  • Healthgrades America’s 50 Best Hospitals for Surgical Excellence Award (2024-2025)
  • Healthgrades America’s 100 Best Hospitals for Critical Care Award (2022-2025)
  • Healthgrades America’s 100 Best Hospitals for Gastrointestinal Surgery Award (2022-2025)
  • Healthgrades America’s 100 Best Hospitals for Pulmonary Care Award (2022-2025)
  • Healthgrades America’s 100 Best Hospitals for Orthopedic Surgery Award (2024-2025)
  • Healthgrades America’s 100 Best Hospitals for Stroke Care Award (2025)
  • Healthgrades Surgical Care Excellence Award (2023-2024)
  • 2024 HCA Healthcare Unit of Distinction – No. 1 in Endoscopy (Same Day Surgery)
  • 2023 HCA Healthcare Unit of Distinction – Neonatal Intensive Care Unit – No. 1 Overall
  • 2023 HCA Healthcare Unit of Distinction – Critical Care Unit – Honorable Mention

Social Media

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye: 4.4/5 (4,121)
  • Vivian Health: 3.5/5 (17)

Patients praise

  • Some patients praised surgical staff and doctors for skill and bedside manner
  • Prompt emergency room care reported by some patients
  • Positive feedback from some staff regarding teamwork and management

Common complaints

  • Poor inpatient nursing care and lack of responsiveness
  • Long wait times in the emergency room
  • Staff professionalism and work ethic concerns (e.g., using phones, socializing)
  • Communication issues between staff and patients

"Overall, the ER and surgical care were exceptional, but the inpatient nursing care fell far below expectations."

— LocalityBiz Review

"He is bad dr my leg never healed he told me was ok send me home just buy a bike and do exercise. After year and half another exelent dr diagnosed my leg never healed was still broken."

— Birdeye Review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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