The Rehabilitation Hospital of the Pacific at Hilo
Occupational Therapy • Hilo, HI
About
The Rehabilitation Hospital of the Pacific at Hilo offers occupational therapy services at its facility in Hilo, Hawaii. The department is open Monday through Friday from 8 a.m. to 5 p.m. and Saturday from 8 a.m. to noon.
Clinic Type
Occupational Therapy
Address
76 Puuhonu Pl
Phone
1-800-966-5955 (toll free) or 711(TTY for the hearing/speech impaired)
directoryupdate-hi@kp.org
Opening Hours
8 a.m. – 5 p.m. or Saturday, 8 a.m. – noon.
Services Offered
Team
Insurance & Payment
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Languages Spoken
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FAQs
Clinicians in this department
Occupational Therapy department clinicians
What are the clinic hours?
8 a.m. – 5 p.m. or Saturday, 8 a.m. – noon.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Top Rated Local: 4.5-5 out of 5 (limited sample size) (Varies by source; generally low volume for Hilo location specifically)
Patients praise
- Patients and family members have noted that the facility is clean and offers private care areas
- Individual stories highlight successful recovery journeys, particularly in stroke and trauma rehabilitation, citing compassionate and motivated therapists and nurses
- Some patients feel the facility plays a critical role in restoring quality of life and independence
Common complaints
- Allegations of violations of the Civil Monetary Penalties Law, including illegal remuneration to a physician (Hilo clinic) and employment of an excluded individual (overall organization)
- Complaints regarding poor patient care, including lack of assistance with basic needs like toileting and call button response times
- Reports of poor customer service, including difficulty with scheduling, unresponsive staff, and impersonal front office interactions
- Frustration regarding discharge planning and lack of coordination with pharmacy or post-discharge care
"Multiple times she would have to lay in a wet bed because no one would answer the call button. They also wouldn’t even answer when her roommate would yell for them."
— Unilocal review of the Rehabilitation Hospital of the Pacific"The staff are very friendly and the facility is clean. Private areas for patient care."
— Yelp review of REHAB at HiloSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- REHAB Hospital of the Pacific launches Stroke Center of Excellence to support recovery across Hawaii - HI Now — Jun 6, 2026
- REHAB Hospital of the Pacific selects Medline as its Prime Vendor - Medline Newsroom — Apr 28, 2026
- Hilo hospital pauses cardiac rehabilitation program to accommodate overflow patients : Big Island Now — Feb 26, 2026
- Hale ʻĀnuenue celebrates 30 years of rehab, long-term care for seniors in Hilo : Big Island Now — Apr 22, 2026
Information sourced from the clinic's website as of July 11, 2026.
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