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at The Rehabilitation Hospital of the Pacific at Hilo

Occupational Therapy • Hilo, HI

About

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Clinic Type

Occupational Therapy

Address

76 Puuhonu Pl

Phone

1-800-966-5955 (toll free) or 711(TTY for the hearing/speech impaired)

Email

directoryupdate-hi@kp.org

Opening Hours

8 a.m. – 5 p.m. or Saturday, 8 a.m. – noon.

Website

https://healthy.kaiserpermanente.org/hawaii/facilities/the-rehabilitation-hospital-of-the-pacific-at-hilo-138493/departments/physical-occupational-therapy-dlp-300835

Services Offered

  • Occupational Therapy

Team

  • Clinicians in this department — Occupational Therapy department clinicians

Insurance & Payment

—

Languages Spoken

—

FAQs

Clinicians in this department

Occupational Therapy department clinicians

What are the clinic hours?

8 a.m. – 5 p.m. or Saturday, 8 a.m. – noon.

Social Media

TwitterYoutubeFacebookLinkedinInstagram

Photos

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What Patients Say

Overall sentiment across review platforms: mixed

  • Top Rated Local: 4.5-5 out of 5 (limited sample size) (Varies by source; generally low volume for Hilo location specifically)

Patients praise

  • Patients and family members have noted that the facility is clean and offers private care areas
  • Individual stories highlight successful recovery journeys, particularly in stroke and trauma rehabilitation, citing compassionate and motivated therapists and nurses
  • Some patients feel the facility plays a critical role in restoring quality of life and independence

Common complaints

  • Allegations of violations of the Civil Monetary Penalties Law, including illegal remuneration to a physician (Hilo clinic) and employment of an excluded individual (overall organization)
  • Complaints regarding poor patient care, including lack of assistance with basic needs like toileting and call button response times
  • Reports of poor customer service, including difficulty with scheduling, unresponsive staff, and impersonal front office interactions
  • Frustration regarding discharge planning and lack of coordination with pharmacy or post-discharge care

"Multiple times she would have to lay in a wet bed because no one would answer the call button. They also wouldn’t even answer when her roommate would yell for them."

— Unilocal review of the Rehabilitation Hospital of the Pacific

"The staff are very friendly and the facility is clean. Private areas for patient care."

— Yelp review of REHAB at Hilo

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

In the News

Information sourced from the clinic's website as of July 11, 2026.

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