One Medical
Family Medicine • Hollywood, CA
About
One Medical's West Hollywood office at 8570 W Sunset Boulevard offers primary care for adults, including preventive care, physicals, women's health, and mental health services through Mindset by One Medical. The clinic provides chronic disease management, in-office lab work, and same/next-day appointments with no membership required.
Clinic Type
Family Medicine
Address
8570 W Sunset Boulevard, West Hollywood, CA 90069
Phone
888-663-6331
techsupport@onemedical.com
Opening Hours
Mon–Fri: 8AM–5PM; Sat–Sun: Closed (Lab hours may differ; see Lab Hours section)
Telehealth
Available
Services Offered
Technology & Equipment
Team
Insurance & Payment
—
Cash, Credit/debit, Insurance billed, Self-pay
Languages Spoken
Current Offers
New patient offer
FAQs
What services are offered at this location?
Primary care for adults, preventive care, physicals, women’s health, mental health (Mindset by One Medical), chronic disease management, and more.
Is there a membership requirement?
Book online, no membership needed.
What is primary care?
Primary care doctors provide comprehensive care for adults, focusing on preventing illness and managing overall health.
Do you take my insurance?
One Medical accepts many insurance plans; specific plans accepted can vary by location.
Can I use One Medical if I have insurance that isn’t accepted by your offices?
If your insurance isn’t accepted at a particular office, you may still be able to use One Medical services through other options; please check with the office.
How can I contact my primary care provider?
You can contact your primary care provider through the One Medical app or the office contact methods provided.
Can I get lab work done at One Medical?
Yes, One Medical offers in-office labs and related testing as part of care.
Which appointment type should I use?
The appropriate appointment type depends on your needs (same/next-day, virtual, etc.) and can be selected during booking.
Can you refill my prescriptions? Or help me get a new prescription?
Prescriptions can be requested through the app or by contacting the office; a provider will determine necessity.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye/Google (West Hollywood location): 4.3 out of 5 stars (46 reviews (across aggregate sources))
Patients praise
- Some staff are described as professional, friendly, and good listeners
- Patients appreciate the clean and relaxing office environment
- Occasional reports of efficient, prompt service with no long wait times during visits
Common complaints
- Significant complaints regarding billing practices, including unexpected or high charges and difficulty resolving billing issues
- Difficulties with customer service, including long phone wait times and lack of accountability/communication from support staff
- Perceived decline in quality of service following corporate changes
- Complaints about appointment availability, including long lead times and high provider turnover
- Allegations of aggressive upselling of services
"I’ve had a horrible time with the billing department at One Medical. The worst part is that there seems to be nobody to talk to, I’m merely directed to “use the app”... I’ve tried emailing and calling, but either the email isn’t returned or I’m told someone will call me back in 8 weeks(?!?)."
— Birdeye Review"Got a bill for $949 to establish primary care. A five minute appointment cost $949!? Called customer service many times and they insisted that amount was reasonable. Honestly, the worst experience I have ever had."
— Trustpilot Review"They only try to upsell you and force you to pay for things you don't have to. The doctors at this location keep quitting."
— Yelp/MapQuest ReviewsSynthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].
In the News
Information sourced from the clinic's website as of July 10, 2026.
Comparing your options?
See other family medicine clinics in Hollywood, or search the full directory by insurance, ratings, and more.