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Neurology Assoc of Western MA

3 out of 5 · 3 reviews

Neurology • Holyoke, MA

About

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Neurology Assoc of Western MA is a neurology clinic located at 15 Hospital Dr, Suite 401 in Holyoke, MA, operating as part of Trinity Health Of New England. The clinic provides neurological care and services to patients in the region.

Clinic Type

Neurology

Address

15 Hospital Dr, Ste 401, Holyoke, MA 01040

Phone

413-534-5135

Email

THOfNEWorkDaySupport@TrinityHealthOfNE.org

Opening Hours

Not published — contact the clinic to confirm hours.

Website

https://www.trinityhealthofne.org/location/neurology-assoc-of-western-ma-1

Services Offered

—

Insurance & Payment

—

Languages Spoken

—

FAQs

Get directions

Not an FAQ; placeholder in page UI. No explicit FAQ questions/answers available in provided text.

Social Media

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Photos

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What Patients Say

Overall sentiment across review platforms: mixed

  • InsiderPages: 4.0/5 (based on 2 reviews) (2 reviews (insiderpages))
  • Yelp: 1.0/5 (1 review)
  • Trinity Health Of New England (Dr. Mahatoo): 5/5 (113 ratings)
  • Trinity Health Of New England (Dr. Isakov): 4.7/5 (133 ratings)

Patients praise

  • Some patients report positive, long-term relationships with specific providers
  • Appreciation for doctors who take time to listen and answer questions
  • Staff described as courteous by some patients
  • High ratings for specific individual neurologists within the Trinity Health system via verified surveys

Common complaints

  • Poor office staff interactions and responsiveness
  • Long wait times for appointments
  • Perceived lack of compassion or empathy from some providers
  • Frustrations with billing and insurance charges
  • Short, impersonal visits with providers focusing on computers rather than patients

"Worst office staff I have ever dealt with. They have added on extra charges that my insurance company said should not be there... doctor didn’t listen and didn’t help at all."

— A Better Place (Patient Review)

"Literally 2 min visit with most of that with his head turned to the computer. Offered no info, NO COMPASSION, barley answered my questions and did so with minimal words."

— Vitals (Patient Review)

"Dr. Isakov is very easy to talk to and answers all the questions we asked of him. We were very happy with the visit."

— Trinity Health Of New England (Verified Survey)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

In the News

Information sourced from the clinic's website as of July 11, 2026.

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