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Rural Health Awards - Top 20 Critical Access Hospitals

Critical Access Hospitals • Houlton, ME

About

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Clinic Type

Critical Access Hospitals

Address

—

Phone

+8167563140

Email

ddouglas@ruralhealth.us

Opening Hours

Not published — contact the clinic to confirm hours.

Website

https://www.ruralhealth.us/about-us/rural-health-awards/top-20-critical-access-hospitals

Services Offered

—

Insurance & Payment

—

Languages Spoken

—

Social Media

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Photos

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What Patients Say

Overall sentiment across review platforms: mixed

  • Momentary (CMS HCAHPS): 5/5 stars (based on 114 surveys) (114 surveys)
  • PlainHospital (CMS): 2/5 stars (CMS Overall)
  • Healthgrades (HCAHPS): Varies by metric (generally near or slightly below national average)

Patients praise

  • Strong communication from nursing and medical staff
  • National recognition for safety and quality (e.g., Leapfrog Top Rural Hospital)
  • Generally clean environment
  • Effective management of common conditions such as pneumonia

Common complaints

  • Quietness in patient rooms at night
  • Below-average performance in some patient experience metrics compared to national averages (varies by source/survey period)
  • Reports of mixed or inconsistent care quality in non-CMS datasets

"Houlton Regional Hospital was named a Top Rural Hospital nationally by The Leapfrog Group for the second consecutive year [in 2022]."

— Houlton Regional Hospital News Release

"Houlton Regional Hospital has a 5-star overall patient satisfaction rating, placing it in the top 7% of hospitals nationally. 71% of patients would definitely recommend this hospital."

— Momentary Labs (based on CMS HCAHPS)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

In the News

Information sourced from the clinic's website as of July 11, 2026.

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