Cape Cod Human Services, Inc.
Mental Health • Hyannis, MA • Since 1916 • 2 outpatient sites locations
About
Cape Cod Healthcare offers outpatient behavioral health services through its Hyannis (Cape Cod region) facilities as part of its broader behavioral health, neurology, and psychiatry programs. The system emphasizes integrated care within its network of hospitals, primary/specialty clinics, and VNA services, supported by its Hyannis headquarters and multiple Cape Cod locations. For specific outpatient behavioral health programs, scheduling, and provider availability at the Hyannis site, contact Cape Cod Healthcare’s patient help center or the Hyannis location directly. Key contact: 508-771-1800.
Clinic Type
Mental Health
Address
460 West Main Street, Hyannis, MA 02601; Fontaine Outpatient Center, 525 Long Pond Drive, Harwich, MA 02645
Phone
508-790-3360
CCHInterpreterServices@CapeCodHealth.org
Opening Hours
Not published — contact the clinic to confirm hours.
Emergency Care
9-1-1; Admissions to acute services: 508-726-2911; Inpatient services: 508-726-2911; Outpatient appointments: 508-790-3360; Emergency/crisis phone support: 800-513-4728 (24/7)
Services Offered
Insurance & Payment
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Languages Spoken
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye / Recovery.com: 4.4/5 stars (Approximately 98-110 reviews (combined platforms))
Patients praise
- Some patients praise specific providers for being caring, professional, and helpful
- Supportive and friendly staff reported by some users
- Effective virtual therapy sessions mentioned by some clients
Common complaints
- Issues with administrative support and responsiveness, including difficulty scheduling and delays in receiving medications
- Concerns about the professionalism and empathy of some staff members
- Reports of miscommunication regarding treatment plans and patient records
"Very happy with my new provider. She is highly qualified, supportive, professional and caring."
— Birdeye user review"Literally the worst psych place I’ve ever had the disgrace of being established with. Didn’t send the link for my first appointment which caused me to miss it. ... They couldn’t care less since they already got my money from my appointment."
— Patient experience review on A-Better-Place/LocalityBiz"The nurse practitioners at Cape Cod Hospital Behavioral Health were toxic and uninformed as they showed no compassion for me... the level of care is abysmal."
— Rehab.com user reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- New mental health resource program launched on Lower and Outer Cape — Sep 9, 2025
- Behavioral Health Network’s new tools with Gretchen Schwelm — Aug 29, 2025
- Outer Cape Health Services urges residents to protect their mental health during the holiday season - CapeCod.com — Dec 17, 2025
- State expands community-based behavioral services for youth via MassHealth — Sep 5, 2025
- Behavioral health urgent care centers available in Massachusetts. – NBC Boston — Jul 6, 2026
Information sourced from the clinic's website as of July 11, 2026.
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