House of Mercy
Addiction Medicine • Indianola, IA • Since 1998
About
MercyOne is a nonprofit Catholic health system based in Des Moines, Iowa, owned by Trinity Health. It operates hospitals, clinics, and care facilities in Iowa (and surrounding areas), offering services in orthopedics, cardiology, and online access to medical records and appointments. The organization has a large footprint with 1,000+ providers and about 2,500 employees, and traces its roots to Mercy Health Network (founded 1998). MercyOne’s activities include community events and health services across multiple sites in Iowa, with a presence at MercyOne locations in Des Moines and surrounding communities. If you’re looking for MercyOne in Indianola, you’d typically find MercyOne-affiliated clinics or hospitals within the Des Moines metro area network, or nearby Des Moines–area offices, as Indianola is within the MercyOne service footprint. For exact contact, locations, or services in Indianola, check MercyOne’s official site or call the Des Moines regional office.
Clinic Type
Addiction Medicine
Address
1409 Clark St., Des Moines, IA 50314; 310 N. Buxton, Indianola, IA 50125; 200 N. E. St. Newton, Newton, IA 5020
Phone
515-643-6500
todd.mizener@mercyone.org
Opening Hours
Mon-Fri: 9 a.m.–2 p.m. (Walk-in substance abuse assessments); other hours per service listings for Indianola and Newton locations as described in text
Services Offered
Insurance & Payment
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Languages Spoken
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Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- various aggregator sites (e.g., Rehab.com, addictionhelplineamerica.com): 4/5 or 4.0/5 (2 reviews)
- Recovered.org Trustscore: 4.15/5 (not explicitly stated)
Patients praise
- offers evidence-based behavioral health and substance use disorder treatment
- accredited by CARF
Common complaints
- alleged infestation of roaches, mice, bed bugs, and mold
- complaints regarding spoiled and molded food and lack of access to food outside meal times
- allegations that patient grievances were not addressed
"The complainants reported the following allegations: Infestations with roaches, mice, bed bugs, and mold. Food is not properly being maintained or stored, creating spoiled and molded food. Patient grievances are not being addressed."
— Iowa Department of Health and Human Services complaint report (January 2023)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
Information sourced from the clinic's website as of July 11, 2026.
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