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UT Southwestern Medical Center

4.9 out of 5 · 99 reviews

Physical Medicine and Rehabilitation • Irving, TX

About

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Clinic Type

Physical Medicine and Rehabilitation

Address

UT Southwestern Medical Center, Dallas, TX

Phone

+1 214-645-4673

Email

—

Opening Hours

Not published — contact the clinic to confirm hours.

Website

https://utswmed.org/conditions-treatments/physical-medicine-and-rehabilitation/

Services Offered

  • Physical Medicine and Rehabilitation
  • Spine care
  • Concussion and traumatic brain injury recovery
  • Stroke neurorecovery
  • Spinal cord injury recovery
  • Spasticity management
  • Pediatric rehabilitation medicine
  • Pelvic rehabilitation
  • Complex wheelchair seating
  • Movement disorder rehabilitation
  • Wound care
  • COVID Recover
  • Musculoskeletal and sports injury rehabilitation
  • Cancer rehabilitation

Team

  • Not specified, Board certified in physical medicine and rehabilitation; advanced certifications in specialty areas — Physical Medicine and Rehabilitation team

Insurance & Payment

—

Languages Spoken

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Awards & Accreditations

  • UT Southwestern Medical Center is ranked by U.S. News & World Report as one of the nation’s top 15 hospitals for rehabilitative care.

Social Media

TwitterYoutubeFacebookLinkedinInstagram

Photos

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What Patients Say

Overall sentiment across review platforms: mixed

  • Google reviews via third-party directory sites: 4.9/5 stars (99 reviews (Baylor Scott & White Outpatient Rehab - Las Colinas Kinwest))
  • Healthgrades (Dr. Whitney Chouteau): 4.2/5 stars (38 reviews)
  • US News Doctors (Dr. David C. Lo): 5/5 stars (6 reviews)

Patients praise

  • professional and caring providers initially
  • comprehensive and effective therapy/rehab approaches
  • good patient outcomes and recovery progress
  • highly recommended specialists for specific conditions like stroke and brain injury

Common complaints

  • billing and insurance confusion
  • poor office management/staff communication
  • long wait times
  • difficulty seeing the actual physician versus physician assistants
  • abrupt discharge from practice due to insurance/financial changes

"The current office is horrific and extremely unfair to all patients. The current staff has no clue about Medical Insurance, billing, patient care or common sense... I had to see Josette [PA]... I think I saw the MD 1 or possibly 2 times in all 2019."

— Healthgrades patient review for Dr. Whitney Chouteau

"We were impressed by their comprehensive therapy approaches and individualized attention."

— Patient success story for Baylor Scott & White Institute for Rehabilitation

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

In the News

Information sourced from the clinic's website as of July 11, 2026.

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