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Duly Health and Care

Otolaryngology (ENT) • Joliet, IL

About

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Clinic Type

Otolaryngology (ENT)

Address

—

Phone

+1-630-668-2180

Email

duly@mrocorp.com

Opening Hours

Not published — contact the clinic to confirm hours.

Website

https://www.dulyhealthandcare.com/services/otolaryngology

Services Offered

  • Otolaryngology (ENT)

Technology & Equipment

  • endoscopic surgery
  • laser surgery

Team

  • Sandra Banas, MD, MD — Otolaryngologist/ENT

Insurance & Payment

—

Languages Spoken

—

Social Media

TwitterYoutubeFacebookLinkedinInstagram

Photos

Duly Health and Care, otolaryngology (ent) clinic in Joliet, IL — photo 1 of 8Duly Health and Care, otolaryngology (ent) clinic in Joliet, IL — photo 2 of 8Duly Health and Care, otolaryngology (ent) clinic in Joliet, IL — photo 3 of 8Duly Health and Care, otolaryngology (ent) clinic in Joliet, IL — photo 4 of 8Duly Health and Care, otolaryngology (ent) clinic in Joliet, IL — photo 5 of 8Duly Health and Care, otolaryngology (ent) clinic in Joliet, IL — photo 6 of 8Duly Health and Care, otolaryngology (ent) clinic in Joliet, IL — photo 7 of 8Duly Health and Care, otolaryngology (ent) clinic in Joliet, IL — photo 8 of 8

What Patients Say

Overall sentiment across review platforms: mixed

  • WebMD, U.S. News, Vitals, Healthgrades, RateMDs: 4.5 to 5.0 out of 5 across major physician platforms (e.g., WebMD, U.S. News) (Varies widely by physician; ranges from single digits to over 50 ratings per doctor)
  • RateMDs (Dr. Sung J. Chung): 3.3 out of 5 (5 reviews)

Patients praise

  • Thorough examinations and clear explanations of conditions/treatments
  • Compassionate, patient, and knowledgeable bedside manner in many interactions
  • High patient satisfaction with surgical outcomes (e.g., parathyroidectomy, sinus procedures)
  • Efficient and courteous office staff reported by some patients

Common complaints

  • Perceived arrogance and poor bedside manner
  • Patients feeling rushed or that their concerns were not taken seriously
  • Issues with office staff responsiveness and communication (e.g., prescription handling, referral coordination)
  • Concerns regarding punctuality and appointment wait times

"Non caring doctor. Arrogant and poor bedside manner. I felt like I was bothering him when asking questions. Felt rushed to a diagnosis."

— Vitals/Healthgrades patient review

"He took the time to explain each step of the process and answered all of my questions with patience. I cannot sing his praises enough. He changed my life."

— Vitals/Healthgrades patient review

"Don’t waste your time waiting in the hospital to see him even if he’s on call he comes in at his leisure. Terrible punctuality and bedside manner."

— RateMDs patient review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

In the News

Information sourced from the clinic's website as of July 11, 2026.

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