Bronson Internal Medicine - John St. - Kalamazoo
Internal Medicine • Kalamazoo, MI
About
Bronson Internal Medicine – John Street, Kalamazoo is part of Bronson Healthcare, a nonprofit health system based in Kalamazoo, MI. Bronson operates multiple hospitals, clinics, and services in southwest Michigan, including Kalamazoo, Battle Creek, Paw Paw, and South Haven. The organization employs about 2,296 people and generates roughly $1.8B in annual revenue, with a presence in the U.S. and international contexts. For more precise internal medicine care at the John Street location, contact Bronson’s Kalamazoo offerings or the headquarters at 601 John St., Kalamazoo, MI 49007.
Clinic Type
Internal Medicine
Address
601 John St., Suite M-170
Phone
Main: (269) 381-5060
answers@bronsonhg.org
Opening Hours
8:00 AM - 5:00 PM
Services Offered
Insurance & Payment
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Languages Spoken
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FAQs
What ages do you see?
Patients ages 18+.
What services are offered at Bronson Internal Medicine - John St. (A Bronson Methodist Hospital facility)?
Preventative care, including comprehensive physical exams; Specialized men and women's health services; Treatment for acute problems (like colds, flu or abdominal pain); Treatment for chronic conditions (like diabetes or high blood pressure); Dermatology services (like acne treatment or wart removal); And more.
Awards & Accreditations
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Healthgrades (for Dr. Eric Shay): 4.3/5 stars (20 reviews)
- Bronson Health (for Dr. John Lawlor): 5.0/5 stars (based on Press Ganey surveys) (589 reviews)
- Bronson Health (for Dr. Eric Shay): 5.0/5 stars (based on Press Ganey surveys) (369 reviews)
Patients praise
- Providers are described as caring, thorough, and excellent diagnosticians
- Patients appreciate doctors who listen well, include them in decision-making, and provide clear communication
- Some patients report long-term satisfaction with their primary care providers at this practice
Common complaints
- Reports of staff being dismissive, rude, or rushed during visits
- Some patients feel doctors can be condescending or overly clinical/humorless
- Concerns about a 'hands-off' approach to treating certain conditions
"Dr. Shay is my Dr period. I started with him, I believe from the beginning of his career... He has an Excellent support staff."
— Healthgrades review for Dr. Eric Shay"Dr. Shay can be hands-off and condescending. Examples include not treating bronchitis or pink eye as it will eventually go away on its own."
— Healthgrades review for Dr. Eric Shay"She was cold, dismissive, rude...and rushed."
— Yelp review for Bronson Internal Medicine - John St.Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
Information sourced from the clinic's website as of July 11, 2026.
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