BHC Kaneohe Bay
Mental Health • Kaneohe, HI
About
BHC Kaneohe Bay is a Branch Health Clinic located on Marine Corps Base Hawaii in Kaneohe, Hawaii, serving active duty Sailors and Marines, their families, and retirees. The clinic offers Navy and Marine Corps Medical Home services, outpatient behavioral health and mental health care, physical therapy, optometry, radiology, laboratory services, pharmacy, dental care, and primary care including family medicine and urgent/emergency care.
Clinic Type
Mental Health
Address
Bldg. 6905 Harris Ave, MCBH Kaneohe Bay, HI 96734
Phone
1-888-MTF-APPT (683-2778)
jessica.koehn.ctr@navy.mil
Opening Hours
Monday-Friday 7 a.m. to 4 p.m. (with first Wednesday of every month 10 a.m. to 4 p.m. for multi-story clinic)
Emergency Care
Urgent/Emergency Care (non-specified)
Services Offered
Insurance & Payment
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None provided
Appointment line: 888-683-2778, BHC Kaneohe Bay Quarterdeck: 808-496-3365, MHS GENESIS Patient Portal, MHS Nurse Advice Line: 800-874-2273
Languages Spoken
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FAQs
To make an appointment, how do I reach BHC Kaneohe Bay?
To make an appointment, call 1-888-MTF-APPT (683-2778).
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Public third-party review platforms (e.g., Birdeye, local business directories): Very low (often 1-2 stars in public reviews) (Approximately 68 reviews on one platform; others vary significantly)
- Aggregated testimonial and recovery facility review sites: Generally higher on aggregated testimonial-style sites (e.g., 4.0-4.3/5) (Small sample size of testimonials)
Patients praise
- Some positive feedback regarding staff knowledgeability and helpfulness in specific encounters
- Appreciation for pharmacy services in certain instances
Common complaints
- Difficulty scheduling appointments and long wait times for appointments and walk-ins
- Poor communication, specifically with phone responsiveness and lack of call-backs
- Concerns regarding professionalism and quality of care in certain departments like dental and flight medicine
"This place is actually the worst words can’t describe how bad it is. Every thing I go to (besides Optometry) Dental, Mental health, etc. Is so slow and can’t get me in until next year. They never answer the phone nor call back."
— Public online review"I recently visited Naval Health Clinic Hawaii and had a great experience. The staff was helpful and made me feel comfortable during my visit. The doctors were thorough and professional."
— Aggregated testimonial siteSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- TRICARE Logins: Know How To Access Portals and Manage Your Benefit > TRICARE Newsroom > TRICARE News — Jul 24, 2025
- New to TRICARE? Here’s How To Get Started With Your Benefit > TRICARE Newsroom > TRICARE News — Jul 15, 2025
- Patient advocates, Beneficiary Counseling and Assistance Coordinators, and Debt Collection Assistance Officers: Resources to help you with your TRICARE benefit > TRICARE Newsroom > TRICARE News — Feb 10, 2026
- Unlock Your Health by Getting Virtual Health Care at Home With TRICARE > TRICARE Newsroom > TRICARE News — Jul 17, 2025
- New virtual urgent care option for TRICARE Prime beneficiaries in the US > TRICARE Newsroom > TRICARE News — Feb 11, 2026
Information sourced from the clinic's website as of July 11, 2026.
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