Naval Health Clinic Hawaii
Physical Therapy • Kaneohe, HI
About
Naval Health Clinic Hawaii's Physical Therapy/Sports Medicine and Rehabilitation Therapy (PT/SMART) services are delivered at two locations: BHC Makalapa in Honolulu and BHC Kaneohe Bay. Services are available by referral only from a primary care manager and currently accept active duty patients, with referrals processing in 1-2 days.
Clinic Type
Physical Therapy (multi-location group)
Address
BHC Makalapa: 1514 Makalapa Drive, Honolulu, HI 96818; BHC Kaneohe Bay: BLDG 6905, Harris Ave, MCBH Kaneohe Bay, HI 96734
Phone
BHC Makalapa: 808-473-2444 x9-4535/4536/4543
jessica.koehn.ctr@navy.mil
Opening Hours
BHC Makalapa: Monday-Friday, excluding holidays: 6:30 a.m. to 4 p.m.; 1st Wednesday of each month: 9 a.m. to 4 p.m.; 4th Friday of each month: 8:30 a.m. to 4 p.m.; BHC Kaneohe Bay: Monday-Friday, excluding holidays: 6:30 a.m. to 4 p.m.; 1st Wednesday of each month: 9 a.m. to 4 p.m.; 4th Friday of each month: 8:30 a.m. to 4 p.m.
Services Offered
Technology & Equipment
Insurance & Payment
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Languages Spoken
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FAQs
Who can be seen for Physical Therapy/Sports Medicine at NHCH?
PT/SMART services are delivered at BHC Makalapa and BHC Kaneohe Bay by referral only from your primary care manager.
How long do referrals take to process?
Referrals can take 1-2 days to process.
Who is currently being seen for PT/SMART?
At this time, PT/SMART is only accepting active duty patients.
What are the appointment line contacts for NHCH Physical Therapy/Sports Medicine?
BHC Makalapa: 808-473-1880 x9-4535/4536/4543; BHC Kaneohe Bay: 808-496-3365 x9-7260
Who is eligible to receive PT/SMART services at NHCH?
PT/SMART services are delivered by referral from your primary care manager and are currently accepting active duty patients.
How long may referrals take to process?
Referrals can take 1-2 days to process.
Where can I contact for Physical Therapy/Sports Medicine only appointment scheduling?
Contact numbers listed for Makalapa and Kaneohe Bay in the Appointment/Contact sections.
What are the hours for BHC Makalapa?
Monday-Friday 6:30 a.m. – 4 p.m.; 1st Wednesday of month 9 a.m. – 4 p.m.; 4th Friday of month 8:30 a.m. – 4 p.m.
What are the hours for BHC Kaneohe Bay?
Monday-Friday 6:30 a.m. – 4 p.m.; 1st Wednesday of month 9 a.m. – 4 p.m.; 4th Friday of month 8:30 a.m. – 4 p.m.
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Trustburn: 4.0 out of 5 (16 reviews (on a specific external site))
- FindRecoveryNow: 4.3 out of 5 (labeled as 'Unsatisfactory') (45 reviews (on a specific external site))
Patients praise
- Staff perceived as helpful and knowledgeable by some patients
- Some patients report professional and quality care
Common complaints
- Difficulty securing appointments and long wait times
- Lack of responsiveness in phone communications
- Concerns regarding the professionalism and speed of care in specific departments
- Perceived barriers to accessing referrals
"This place is actually the worst words can’t describe how bad it is... They never answer the phone nor call back... You can’t get anything from the individual places, you need a referral from sick call."
— LocalityBiz user review"The service provided by Naval Health Clinic Hawaii is excellent. The staff is knowledgeable and always ready to assist."
— Trustburn user reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
Information sourced from the clinic's website as of July 11, 2026.
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