Children's Mercy
Pediatrics • Kansas City, MO
About
Children’s Mercy is a nonprofit pediatric hospital system headquartered in Kansas City, Missouri. It employs about 4,108 staff and generates roughly $2.0 billion in annual revenue. The organization operates 17 offices across the United States (all in the U.S., with 17 listed locations in Kansas and Missouri). It is part of the Hospitals and Health Care industry, with NAICS codes 62 and 622. Key contact: webmaster@cmh.edu; phone: 1-816-701-5100. Aliases include “Children’s Mercy,” “Children’s Mercy Hospital,” and “Children’s Mercy Kansas City.”
Clinic Type
Pediatrics
Address
2401 Gillham Road, Kansas City, MO 64108, US
Phone
8162343000
NarrowNetwork@cmh.edu
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
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Insurance & Payment
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Languages Spoken
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Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye: 4.1/5 stars (2,163 reviews)
- HospitalStats.org: Poor
Patients praise
- High quality of clinical and surgical care reported by some patients
- Official internal metrics report high patient satisfaction ratings (over 80% score 9-10)
- Magnet designation for nursing excellence
Common complaints
- Long wait times in the emergency department
- Communication breakdowns between staff and families
- Issues with billing and communication regarding charges
- Perceived lack of attentiveness or responsiveness from staff
"I was dumbfounded at how incredible the care is. From nursing to the surgical team."
— Yelp review"I hope your cardiology dept feels really good about dropping the ball on my sons health!!! Shame on you!!!!!! Disgusting!!"
— Birdeye reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Emergency Room at Children's Mercy — Nov 8, 2025
- Health Care Providers - Children's Mercy — Jan 9, 2026
- Children's Mercy MyChart — Jan 19, 2026
- Children's Mercy Announces New Acute Care Tower at Adele Hall ... — Apr 29, 2026
Information sourced from the clinic's website as of July 11, 2026.
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