Neurosurgery Center | Tri-Cities, WA - Providence
Neurosurgery • Kennewick, WA
Clinic Type
Neurosurgery
Address
1100 Goethals Dr, Suite B, Richland, WA 99352
Phone
509-942-3062
patientsafetyreport@jointcommission.org
Opening Hours
Mon - Fri: 8 a.m - 5 p.m / Sat - Sun: Closed
Services Offered
Technology & Equipment
Team
Insurance & Payment
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Cash, Credit Card, Insurance
Languages Spoken
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Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Kadlec Spine Clinic: 4.7 out of 5 stars (1,508 ratings)
- Neurosurgery at Kadlec Neuroscience Center (Google): 4.5 out of 5 stars (8 ratings)
- Dr. Matthew Fewel (Healthgrades): 3.1 out of 5 stars (27 ratings)
Patients praise
- High appreciation for surgical expertise and positive outcomes
- Professional and attentive bedside manner reported by many patients
- Clear and helpful explanations of procedures and treatment options
- High ratings for specific facilities like the Spine Clinic (4.7 stars)
Common complaints
- Difficulty reaching staff or scheduling appointments via phone
- Dissatisfaction with billing and financial assistance practices
- Reports of long wait times and impersonal care interactions
- Occasional concerns regarding treatment scope and case selection
"Neurosurgery team took great care of me. Staff and all the surgeons was very helpful and attentive. They answered all my calls..."
— Birdeye Review"Dr. Fewel has done 6 out of my 8 surgeries with excellent results. His knowledge and bedside manner are the best I have ever encountered."
— Healthgrades Review"NO one answers the phone for starters. They messed up a referral and you cannot get in touch with someone to get it resolved."
— Birdeye ReviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Spine Clinic at Kadlec Neuroscience Center | Tri-Cities, WA — Oct 9, 2025
- Tri-Cities Kadlec center closes after decades of support | Tri-City Herald — Aug 25, 2025
- Providence financials improve, but challenges remain | Tri-Cities Area Journal of Business — Nov 17, 2025
- U.S. News & World Report recognizes Kadlec as among region's best hospitals — Aug 19, 2025
Information sourced from the clinic's website as of July 11, 2026.
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