General Surgery - Locations - Premier Health
General Surgery • Kettering, OH
Clinic Type
General Surgery
Address
One Medical Center Dr., Middletown, OH 45043
Phone
(866) 608-FIND (3463)
help@luminatehealth.com
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Insurance & Payment
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Languages Spoken
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Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Kettering Health Medical Group General Surgery (Group Average): 4.8 out of 5 (83 ratings)
- Premier Health Provider (e.g., Dr. James DeCaestecker): 4.7 out of 5 (96 ratings, 37 reviews)
- WebMD (Dr. Carol Sawmiller): 4.0 out of 5 (3 ratings, 3 reviews)
- ComplaintsBoard (Kettering Health): 1.5 out of 5 (10 reviews, 6 complaints)
Patients praise
- Many individual surgeons and providers receive high patient satisfaction ratings (often 4.0-5.0 range)
- Positive feedback regarding surgeon expertise, thorough explanations, and professional staff behavior in clinical encounters
- Patients appreciation for feeling comfortable and informed during consultations
Common complaints
- Complaints regarding surprise balance billing practices, specifically involving out-of-network providers at in-network facilities
- General dissatisfaction with hospital billing and customer service processes
- Occasional reports of poor bedside manner or communication from specific providers
- Concerns regarding insufficient resolution of complaints by hospital administration
"The doctor was very thorough and helpful. He made me feel comfortable and explained everything to me in terms that I could understand."
— Premier Health Patient Review"James Decaestecker was very rude. ... Gave a brief explanation and stormed out of the room after 2 minutes. I will never return and never recommend this provider."
— Premier Health Patient Review"She explained in detail what was going on with my hernia and how she could help me. She even drew me a description of everything..."
— WebMD Patient ReviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Premier Acute Care Surgery - Apple Street — Aug 25, 2025
- Find a Doctor | Premier Health — Aug 19, 2025
Information sourced from the clinic's website as of July 11, 2026.
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