Key West Urgent Care & Family Doctor
Primary Care • Key West, FL • Since 2005
About
Key West Urgent Care Inc is a private medical practice and primary care provider in Key West, FL, founded in 2005. It operates under the name Key West Urgent Care & Family Doctor and offers urgent care and primary care services to residents. The company has 1 employee, three offices all located at 1501 Government Rd, Key West, FL 33040. Main contact: (305) 295-7550. Website: keywesturgentcare.com. It serves primarily in the United States, with a strong local presence in Key West.
Clinic Type
Primary Care
Address
1501 Government Rd, Key West, FL 33040
Phone
(305) 295-7550
—
Opening Hours
Mon - Fri 8:00 am - 2:00 pm; Sat - Sun Closed
Services Offered
Insurance & Payment
In-network with most local and national insurance companies; self-pay welcomed
Self-pay, Insurance billed, In-network with insurers, Insurance
Languages Spoken
—
FAQs
Do walk-ins accepted?
Yes, walk-ins are accepted all day, every day.
What are your office hours?
Mon - Fri 8:00 am - 2:00 pm; Sat - Sun Closed.
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- WebMD Care (Dr. Norman Tingle Jr.): 5.0/5 (16 reviews)
- US News Doctors (Dr. Jennifer A. Charity): 4.7/5 (37 reviews)
- WebMD Care (Dr. Brian Wagstaff): 4.5/5 (19 ratings (5 reviews))
- Birdeye (Mount Sinai Primary Care): 4.3/5 (24 reviews)
- WebMD Care (Dr. Michael Burton): 3.0/5 (40 ratings)
Patients praise
- Physicians described as knowledgeable, thorough, and easy to communicate with
- Some patients report positive experiences with staff professionalism and care quality
- Convenience of some local primary care locations
Common complaints
- Reports of long wait times and scheduling issues
- Concerns about administrative/billing practices
- Complaints regarding facility cleanliness or outdated equipment
- General challenges with access to comprehensive medical care in the Florida Keys region
"On my first visit I was shocked with very dirty floors everywhere and the very outdated equipment. Second visit I have been told it would be about a 10 to 15 minute wait outside. I waited more than 1 hour without anybody coming out at all... not happy, will try my look some place else"
— WebMD Care (Dr. Brian Wagstaff)"Felt like an assembly line. Weight /height/and blood pressure performed by a nurse in front of other patients in an inner waiting area (HIPPA violation?) Questionable billing practices... Won't be returning."
— WebMD Care (Dr. Christina Sawyer)"The best Doctor in the Keys, Dr. Caner take the time to investigate and take good care of the patients, he personally call the patient if your exams get results that needs attention, definitely Dr. Caner is a pearl in the Keys."
— Birdeye (South Florida Primary Care)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
Information sourced from the clinic's website as of July 11, 2026.
Comparing your options?
See other primary care clinics in Key West, or search the full directory by insurance, ratings, and more.