OLV Human Services Outpatient Clinic
Psychology • Lackawanna, NY • Multiple locations including Lackawanna, Amherst, Buffalo locations
About
Outpatient Clinic - OLV Human Services Lackawanna - OLV Human Services is a nonprofit mental health and behavioral health provider based in Lackawanna, NY. - Services include trauma-informed care and residential treatment; the organization also offers community-based and educational/vocational programs. While primarily known for residential and community services, they operate under the umbrella of mental health care with outpatient options typically aligned with their treatment services. - Contact: main phone numbers (716) 828-9500, (888) 287-1160, or +1 716-828-9570; email careers@olvhumanservices.org. - Headquarters: 790 Ridge Rd, Lackawanna, NY 14218. Other offices include locations in Brooklyn and additional Lackawanna site. - Website: olvhs.org If you’re specifically seeking outpatient services in Lackawanna, you may want to contact OLV Human Services directly to confirm current outpatient offerings, eligibility, and scheduling.
Clinic Type
Psychology
Address
790 Ridge Road, Lackawanna, NY 14218; 3950 East Robinson Rd, Amherst, NY 14228; 2563 Bailey Ave, Buffalo, NY 14215
Phone
(716) 828-9500
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Opening Hours
Monday-Thursday: 9 a.m. - 6 p.m.; Friday: 9 a.m. - 5 p.m.; Saturday: 9 a.m. - 1 p.m.
Telehealth
Available
Emergency Care
Spectrum CARES 882-4357; Crisis Services 834-3131; Erie County Medical Center CPEP 898-3465/898-3389
Services Offered
Technology & Equipment
Team
Insurance & Payment
Participation with various insurance plans, including Medicaid.
Not explicitly listed; check insurance/payment details on site
Languages Spoken
FAQs
What services are offered at the Outpatient Clinic?
Care and counseling for children, adolescents, and adults with behavioral, emotional and psychiatric difficulties; individual, family, group therapy; medication management.
What are after-hours crisis resources?
If non-medication-related crisis after hours, call (716) 200-2412; for emergencies, call 911.
What are the clinic hours?
Open Monday-Thursday 9 a.m.–6 p.m.; Friday 9 a.m.–5 p.m.; Saturday 9 a.m.–1 p.m.
Is telehealth available?
Yes, Telehealth availability is noted.
How can I reach after-hours crisis support?
After-hours line at (716) 200-2412.
What emergency numbers are listed?
Spectrum CARES 882-4357; Crisis Services 834-3131; Erie County Medical Center CPEP 898-3465/898-3389.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: positive
- LocalityBiz: 5/5 stars (based on one review) (1 review identified)
Patients praise
- Helpful and supportive staff
- Effective at reducing wait times for developmental screenings
- Comprehensive range of services including therapy and counseling
Common complaints
- Inconsistent management practices
- Cliquey work environment
"It is a very nice place and they help people through thick and thin"
— LocalityBiz user reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
Information sourced from the clinic's website as of July 11, 2026.
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