Primary Care, Family Medicine and Internal Medicine - Ochsner Health
Primary Care • Lafayette, LA • Multiple locations listed under Primary Care Locations; specific address above for one location locations
About
Summary: - Ochsner Lafayette General is a private hospital system in Lafayette, Louisiana, part of the Ochsner Health network serving the Gulf South. It emphasizes local access with nearly 60 locations and a mission to provide innovative, compassionate care. - Services and focus areas relevant to Primary Care, Family Medicine, and Internal Medicine: - Primary care and family medicine are core to community-based care across Acadiana, with multiple clinics/locations nearby (Lafayette-area addresses listed). - Internal medicine is supported through hospital departments and specialty disciplines within the Ochsner Lafayette General system (e.g., medical affairs, emergency services, radiology, nursing leadership). - Teaching/Residency: Ochsner Lafayette General participates in physician teaching and residency programs, contributing to ongoing internal medicine instruction and trainee development. - Notable details: - No. 1 hospital in Southwest Louisiana for three consecutive years. - 419 employees; broad hospital operations with regional community health focus. - Key contacts for outreach and services include general and regional administration, with patient access likely via the main Lafayette General site or local clinics. - For direct primary care or internal medicine appointments, contact Ochsner Lafayette General at the listed phone numbers or visit ochsner.org/regions/lafayette-general for locations and scheduling.
Clinic Type
Primary Care
Address
333 Dr. Michael Debakey Drive, Suite 220
Phone
1-800-231-5257 or 1-504-842-3155
patientadvocate@ochsner.org
Opening Hours
Mon-Fri: 8 a.m.–5 p.m. (examples listed under various locations in the Primary Care Locations section)
Telehealth
Yes (MyOchsner Virtual Visit, E-Visit Messages)
Emergency Care
Call 911 or visit nearest emergency room
Services Offered
Technology & Equipment
Insurance & Payment
—
Pay Your Bill online (billing and financial services), Pay Your Bill via the Pay Your Bill page (external link)
Languages Spoken
FAQs
How can I schedule a checkup or use telehealth services?
Primary care can be scheduled in person or through MyOchsner; MyOchsner Virtual Visit and E-Visit Messages are available for non-urgent concerns.
What is the number for Ochsner On Call for medical questions?
1-800-231-5257 or 1-504-842-3155.
What should I do in case of emergencies?
Call 911 or go to the nearest emergency room.
What is an E-Visit Message?
A feature in the MyOchsner patient portal to answer questions about certain non-urgent health conditions and get a diagnosis and treatment plan within 24 hours.
Can I access primary care online via MyOchsner?
Yes, primary care services are available in-person and online through MyOchsner, including messaging the care team, scheduling appointments, and refilling medications.
Awards & Accreditations
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Ochsner Lafayette General Medical Center (based on CMS HCAHPS data): 75-79% patient recommendation rate (Over 600 survey responses for the medical center)
- Healthgrades (Dr. Richard Hines): 4.8/5 (48 reviews)
- Lafayette Internal Medicine Clinic (Google/Birdeye): 3.4/5 (46 reviews)
Patients praise
- Strong doctor communication and listening skills reported for many individual providers
- High patient recommendation rates for Ochsner Lafayette General Medical Center (approximately 75-79%)
- Appreciation for knowledgeable, compassionate, and thorough care from specific doctors
- Positive experiences with timely and professional office environments reported by some patients
Common complaints
- Perceived dismissiveness or lack of attention to patient concerns
- Frustration with administrative processes, including prescription refills and scheduling issues
- Reports of poor communication or unresponsiveness from support staff and patient advocates
- Allegations of biased patient acceptance practices in specific clinics
"Dr Hines by far is the best dr I have ever seen. He listens and understands and is very helpful... the nurses are just as great and helpful."
— Healthgrades (Dr. Richard Hines)"I have never been so unheard, so uncared for, felt so much like a lab specimen in my life. Looking for the first opportunity to escape to a different gyn. This place is a nightmare."
— LocalityBiz (Ochsner University Hospital & Clinics)"Dr. Reed is friendly, compassionate, and knowledgeable. My family will also be seeing Dr. Reed."
— Healthgrades (Dr. David Reed)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
Information sourced from the clinic's website as of July 11, 2026.
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