Specialty Services
Physical Therapy • Lancaster, TX
Clinic Type
Physical Therapy
Address
—
Phone
Ph.(...203-081)
medicalrecords@cmclancaster.com
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Team
Insurance & Payment
—
Languages Spoken
FAQs
What services does the clinic offer?
Outpatient Physical Therapy, Specialty Clinic, Wound Care.
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- US News - Lancaster Specialty Surgery Center (Ohio): 88% (would highly recommend)
- Birdeye - Lancaster Retina Specialist: 4.5 out of 5 stars (77 reviews)
- Healthgrades - Dr. Jack Smith: 4.7 out of 5 stars (99 reviews)
Patients praise
- High patient satisfaction regarding surgical outcomes and medical expertise
- Professionalism and friendliness of medical/nursing staff
- Clear explanations of diagnoses and treatment plans
- High likelihood of recommendation to others at many local specialized facilities
Common complaints
- Administrative inefficiency including delayed or unanswered communications (phone, email, portal)
- Dissatisfaction with front desk staff interactions (rudeness, unhelpfulness)
- Frustration with outdated technology/patient portals
- Limited responsiveness to complaints
"The portal and website and text messaging system operate like it's 1999... PMLGH is not only not responsive to complaints - there's no one to complain to!"
— Birdeye (Penn Medicine Lancaster General Health)"Dr. Rochester is fantastic to work with. He explains everything clearly and breaks down each condition... His bedside manner is top notch, something I often find lacking in the medical field."
— rater8 (Dr. James A. Rochester)"Several patients experience delayed or unanswered phone calls, emails, and portal messages. Follow‑up communication is sometimes inconsistent..."
— FindBestClinic (Shady Grove Fertility, Lancaster)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- UPMC CHILDREN'S SPECIALTY SERVICES - Phone Number - Yelp — Jul 8, 2026
- Comprehensive Primary & Specialty Care in Lancaster — Apr 22, 2026
- Services and specialties at Lancaster General Health - Penn Medicine — Jan 27, 2026
- Lancaster Specialty Pharmacy - Altruix — Jun 3, 2026
- Lancaster County VA Clinic | VA Lebanon Health Care — Jul 28, 2025
Information sourced from the clinic's website as of July 11, 2026.
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