The Cancer & Hematology Centers
Cancer Care and Oncology • Lansing, MI • Since 1979
About
The Cancer & Hematology Centers (CHC) is Michigan’s largest physician-owned oncology and hematology practice, headquartered in Grand Rapids. Founded in 1979, CHC operates 8 offices across Michigan and employs about 190 staff. The firm provides specialized cancer and hematology care and is privately held. For Lansing-specific information (services, providers, or locations), CHC lists primarily locations in Grand Rapids and other Michigan cities; no Lansing office is shown among their eight U.S. locations. For Lansing details, you may need to contact CHC directly at their main numbers (800-411-7999 or 616-975-6149) or visit their website.
Clinic Type
Cancer Care and Oncology
Address
710 Kenmoor Ave SE, Grand Rapids, Michigan 49546, US
Phone
(800) 411-7999
hoh@chcwm.org
Opening Hours
Not published — contact the clinic to confirm hours.
Website
Services Offered
Insurance & Payment
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Languages Spoken
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FAQs
Request Appointment
Find clarity and confidence in your care. Request an appointment or second opinion with our team of cancer and hematology specialists.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye (Grand Rapids location): 4.9 out of 5 stars (228 reviews)
- Birdeye (Michigan Cancer Specialists): 4.9 out of 5 stars (521 reviews)
- Birdeye (Grand Rapids location): 4.9 out of 5 stars (614 reviews)
Patients praise
- Physicians described as kind, caring, and thorough, taking time to answer questions
- Staff noted for being friendly, efficient, and kind in various instances
- Positive experiences with care coordination and feeling supported during treatments
- Efficient check-in processes for some patients
Common complaints
- Billing issues and disputes, including concerns about double billing or collections errors
- Communication challenges, such as difficulty reaching staff, unreturned calls, or lack of coordination between departments
- Long wait times and scheduling delays affecting patient care or causing appointment cancellations
- Staff professionalism, including reports of rude, snarky, or disrespectful behavior
- Inappropriate environment, such as loud music in clinical areas
"I see people complaining about appointment times. It's all relative how you look at it. Yup you might have to wait but when you get in and need the time with the doctors they give it."
— Birdeye Review"Great place . Butt there billing department is a joke becarful they will double bill you and even if you have proof they will still bill you."
— Birdeye Review"The lack of communication with Dr Souther Mashni was unfortunate. The snarky responses from some on her staff here is unacceptable.I did not feel as though my care was a priority or taken seriously."
— LocalityBiz ReviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- CHC - Lansing Radiation Oncology — Apr 1, 2026
- CHC Expands Into Urology in Mid-Michigan - CHC - The Cancer & Hematology Centers — Feb 16, 2026
- Providers By Location - CHC - The Cancer & Hematology Centers — Jul 18, 2025
- The Cancer & Hematology Centers Expands Into Urology Specialty in Michigan — Feb 26, 2026
- Lansing Institute of Urology Acquired by The Cancer & Hematology Centers, a Partner of OneOncology - Cascade Partners — Mar 1, 2026
Information sourced from the clinic's website as of July 11, 2026.
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