McLaren Greater Lansing North Lansing Women's Health

What are the after-hours care policies?

Any care provided during the following time periods is considered after-hours care: Evenings and nights (from when the office closes until it opens the following morning); Weekends (from when the office closes Friday until it opens Monday morning); Holidays (any nationally recognized holiday: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day). A designated caregiver from the practice will be on call and should be available by telephone. The physician is expected to return calls within 15 minutes of notification from the call center.

What should I bring to my appointment?

You should bring your insurance card, driver's license, and a list of your medications.

How are missed appointments handled?

Patients will receive a call 48 hours before the appointment to remind the patient about the appointment and to inform the patient about the no show fee. A fee of $35 is charged for a regular missed visit. A fee of $75 is charged for a missed extended visit (where more than 20 minutes was reserved for a procedure). Rescheduled appointments will require that the No Show fee is paid in full before the rescheduled appointment is booked.