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Internal Medicine in Lebanon, PA - Find a UPMC Provider

4.9 out of 5 · 283 reviews

Internal Medicine • Lebanon, PA

Clinic Type

Internal Medicine

Address

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Phone

+18005338762

Email

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Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

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Team

  • Shavkat R. Ruziev — MD
  • Amelia Rebecca Kline Heck — MD

Insurance & Payment

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Languages Spoken

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Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • UPMC Provider Site (example provider): 4.9/5 stars (280 ratings, 63 reviews)
  • Hospital Compare: 90/100
  • SeniorHealthDatabase: 73% recommendation rate
  • Yelp (UPMC Pinnacle): 2.3/5 stars (3 reviews)

Patients praise

  • convenient access to facilities and services
  • individual providers frequently receiving high ratings from patients
  • some patients report positive experiences with staff bedside manner and professionalism
  • favorable patient satisfaction scores for hospital care in broader UPMC systems

Common complaints

  • reports of perceived unprofessionalism or rude office staff
  • concerns regarding appointment scheduling and communication failures
  • isolated complaints regarding clinical diagnostic accuracy and patient privacy issues
  • frustration with limited medication prescription policies

"I have been a patient here for over 20 years... I feel like he really listens to my concerns and generally has concerns for me and about my health."

— Yelp User Review

"I even called them to politely discuss this letter they sent but the office person was very curt with me and then she hung up on me... So I have decided to terminate them as my doctor due to their rudeness and lack of professionalism."

— Yelp User Review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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