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Carilion Clinic Family & Internal Medicine

4.9 out of 5 · 494 reviews

Preventive Medicine • Lexington, VA • Since 1899 • 1 (Lexington) locations

About

Carilion Clinic Family & Internal Medicine in Lexington is part of Carilion Clinic, a Roanoke, Virginia-based nonprofit integrated health system. The Lexington location offers primary care services through Carilion Children’s and Family Medicine, expanding Carilion’s presence in western Virginia with a focus on pediatrics and family medicine. It aligns with Carilion’s network of hospitals, physician practices, and care facilities, and is connected to recent openings of pediatric facilities in Lexington. For specifics on providers, services, and appointment options at the Lexington Family & Internal Medicine site, refer to Carilion’s local listings or the Lexington pediatric medicine announcements.

Clinic Type

Preventive Medicine

Address

108 Houston St, Suite A, Lexington, VA 24450

Phone

540-463-2181

Email

billingservice@carilionclinic.org

Opening Hours

Not published — contact the clinic to confirm hours.

Telehealth

Video visits available for current pediatric and adult patients

Services Offered

  • Primary Care
  • Family medicine
  • Internal medicine
  • Preventive care
  • Video visits/virtual visits
  • Pediatrics (indirectly mentioned as included in virtual visits)

Team

  • Kathleen P. Bogacz, MD — MD
  • Marie D. Nicely, PA — PA

Insurance & Payment

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Carilion Clinic contracts with most major health insurance carriers. This list is updated periodically and is subject to change without notice.

Languages Spoken

—

FAQs

What services does Virtualist offer?

Video visits for current pediatric and adult patients with timely care and full updates to ensure seamless follow-up.

Awards & Accreditations

  • Internal Medicine ratings 4.9 out of 5
  • Accepting new patients

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Carilion Clinic Official Website: 4.9 out of 5 (based on 494 ratings) (494)
  • LocalityBiz: Mixed (individual reviews ranging from 1 to 5 stars)

Patients praise

  • thorough medical care
  • willingness of providers to explain conditions clearly
  • access to same-day appointments for some patients
  • polite and helpful front office staff

Common complaints

  • billing and financial concerns
  • perceived lack of concern for patient well-being
  • challenges with pain management medication policies
  • dissatisfaction with office communication and coordination of care

"I've been going to Dr. Sayer, and his PA's Marie and Mike for about 5 years. I've found them extremely thorough, and willing to explain things at my level... The front office staff is very polite and helpful."

— LocalityBiz reviewer

"Carillon is a huge disappointment to the community. Prices are set at highly ridiculous amounts and they could not possibly care any less about the people they are supposed to be helping."

— LocalityBiz reviewer

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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