WellNow Urgent Care
Urgent Care • Lockport, NY • Since 2012
About
Summary: WellNow Urgent Care is a private chain of walk-in clinics offering urgent care, illness/injury treatment, rapid testing, and other health services. Founded in 2012 and headquartered in Chicago, IL, it operates in multiple states (IL, IN, MI, NY, PA) with 3 U.S. offices listed, including its Chicago HQ. The company focuses on alternatives to emergency rooms and has grown to be a sizable health care provider with about 704 employees and significant revenue.
Clinic Type
Urgent Care
Address
5801 South Transit Road
Phone
(716) 270-1753
wn5160@wellnow.com
Opening Hours
Not published — contact the clinic to confirm hours.
Telehealth
WellNow Virtual Care available
Emergency Care
Call 911 for true emergencies
Services Offered
Technology & Equipment
Insurance & Payment
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No Insurance? No problem. WellNow accepts credit and debit cards; insurance handling available but not specified.
Credit card, Debit card, Cash, credit and debit cards
Languages Spoken
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FAQs
Do I need an appointment?
You are welcome to simply walk into any WellNow location. No appointment and no referral is required. You can also check in online.
What should I bring to visit?
Health insurance card (if using insurance), photo ID and a list of current medications; a copy will be kept on file.
Do I need an appointment to visit a WellNow Urgent Care facility?
You are welcome to simply walk into any WellNow location. No appointment and no referral is required. Simply walk in or, if preferred, you can check in online at a WellNow center of your choice.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye: 4.4 out of 5 stars (848 reviews)
Patients praise
- prompt and efficient service
- friendly and professional front-desk and nursing staff
- accurate and thorough clinical assessments
- clean facility environment
Common complaints
- rude or unprofessional staff behavior
- long wait times or feeling ignored at check-in
- rushed or dismissive provider interactions
- concerns regarding follow-up on test results
- occasional understaffing issues
"The whole experience for me went well. From the speedy check in and friendly person at the counter. The NP who saw me was accurate, thorough, professional, personable, kind, and efficient."
— Patient review (via MapQuest)"The lady at the desk was so rude. I was standing there for 15 minutes and she totally ignored me and waited on the next person that came in."
— Patient review (via MapQuest)"Nurse staff was very friendly. However when the provider came in he was terrible. I understand that being a doctor is very stressful but he came in holding a phone and looked so rushed and was..."
— Patient review (via MapQuest)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Rapid COVID-19 testing now available at WellNow Urgent Care centers — Apr 10, 2026
- WellNow Urgent Care shares real cost of health care in N.Y. — Sep 26, 2025
- Lockport Health Center expands services for families | wgrz.com — Aug 8, 2025
- WellNow Urgent Care shares holiday mishaps and what to do — Dec 9, 2025
Information sourced from the clinic's website as of July 11, 2026.
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