Duly Health and Care
Ear, Nose, and Throat (ENT) • Lombard, IL • Since 1999
About
Summary: Duly Health & Care operates as a Chicago-area hospital and health system offering in-person visits, telehealth, and immediate care. They run flagship centers in Lisle and Schaumburg with a broader presence across Chicagoland, including cancer and clinical research programs. The organization provides same-day telehealth from home and walk-in care year-round. They employ about 1,371 people and generate around $850M in annual revenue, founded in 1999 and headquartered in Downers Grove, IL. While the page highlights current openings (e.g., various medical and support roles), there is no specific mention of an Otolaryngology (ENT) department or ENT doctors listed for Lombard on the provided content.
Clinic Type
Ear, Nose, and Throat (ENT)
Address
Glen Ellyn, IL (various locations listed: Naperville, Plainfield, Hinsdale, Joliet, Lombard, Naperville, Orland Hills, Schaumburg, St. Charles, Winfield and more)
Phone
+1-630-668-2180
duly@mrocorp.com
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Technology & Equipment
Insurance & Payment
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Languages Spoken
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Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Vitals (for specific ENT Dr. Shilpa Cherukupally): 4.6 out of 5 stars (17 ratings)
- Doctor.com (for specific ENT Dr. Shilpa Cherukupally): 5 out of 5 stars (13 reviews)
- Birdeye (general Duly Otolaryngology ENT): 3.9 out of 5 stars (39 reviews)
Patients praise
- Physicians and clinical staff are often described as knowledgeable, professional, and compassionate
- Patients appreciate thorough explanations of diagnoses and treatment plans
- Positive outcomes for some surgical procedures reported by patients
Common complaints
- Difficulties and long wait times with the phone answering system
- Concerns regarding billing processes, including alleged overcharges and complexity in refunds
- Frustration with scheduling procedures and coordination with insurance authorizations
- Reports of unresponsiveness or poor customer service post-procedure
"Dr. C is awesome. KInd, compassionate, takes the time to explain, is an extremely knowledgeable ENT."
— Vitals review for Dr. Shilpa Cherukupally"Duly would nickle and dime their patients whenever they can. We plan to move away from Duly totoally."
— LocalityBiz review for Duly Health Lombard"The physician and clinical staff continue to surpass excellence in caring for patients but we are very unhappy with the surgical scheduling process."
— LocalityBiz review for Duly Surgery Center LombardSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
Information sourced from the clinic's website as of July 11, 2026.
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