Family Medicine - Norton Healthcare Louisville, Ky.
Family Medicine • Louisville, KY • Since 1886
About
Norton Healthcare is a nonprofit health system based in Louisville, Kentucky, with a strong focus on family medicine among its services. Key details: - Location: Louisville, Kentucky, USA (headquartered at 234 East Gray Street, Louisville, KY 40202) - Type: Nonprofit healthcare system - Founded: 1886 - Services: General and specialty care including family medicine, cancer, heart, women's, pediatric care, and emergency services - Facilities: More than 40 clinics and hospitals in Greater Louisville and Southern Indiana; 9 offices listed in Louisville area - Size: About 5,233 employees (growth noted: +8.8% YoY); 1,993 licensed beds across facilities (per one summary), and a large medical staff - Contact: Main phone options include several local numbers; main location and clinics available in Louisville - Website: nortonhealthcare.com If you’re specifically seeking Family Medicine in Louisville: - Norton Healthcare offers family medicine through its Louisville clinics, with multiple office locations and physician providers within the Norton system. Consider visiting the Norton Healthcare website or calling a local Norton clinic to find a family medicine physician, appointment availability, and services in Louisville.
Clinic Type
Family Medicine
Address
234 East Gray Street, Louisville, Kentucky 40202, US
Phone
+15026291234
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Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Team
Insurance & Payment
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Languages Spoken
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Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Norton Healthcare Provider Page (Dr. David Bercovici): 4.9/5 (251 ratings) (74 reviews)
- Norton Healthcare Provider Page (Dr. Ian Anderson): 5.0/5 (313 ratings) (106 reviews)
- Norton Healthcare Provider Page (Dr. Christopher Smalley): 4.9/5 (297 ratings) (81 reviews)
- Norton Healthcare Provider Page (Kristina Gilbert, APRN): 5.0/5 (230 ratings) (60 reviews)
- Norton Healthcare Provider Page (Dr. Rachel Busse): 5.0/5 (225 ratings) (104 reviews)
- ComplaintsBoard: 1.6/5 (3 reviews, 4 complaints)
- Birdeye: 3.9/5 (57 reviews)
Patients praise
- Knowledgeable and professional physicians/providers
- Good listening skills and attentive care
- Responsive MyChart communication (for specific providers)
- Thorough medical history management
- Compassionate bedside manner
Common complaints
- Billing practices and high costs
- Poor office communication and responsiveness
- Difficulty scheduling or canceled appointments
- Issues with administrative tasks and paperwork
- Reports of negative staff interactions
"Dr. Bercovici is a great doctor. He is kind, very knowledgeable, professional, and helpful... I always get a response pretty quickly the same day."
— Norton Healthcare Provider Page"Dr. Anderson is the best doctor I have ever had great listeners address all my concern..."
— Norton Healthcare Provider Page"Norton Healthcare has been criticized for its aggressive billing practices... I have also requested several times for a detailed itemized bill. The itemized bill provided to me is incomplete..."
— Better Business Bureau (BBB) ComplaintSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
Information sourced from the clinic's website as of July 11, 2026.
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