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Primary Care | Louisville KY

Primary Care • Louisville, KY

About

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Clinic Type

Primary Care

Address

2401 Terra Crossing Boulevard, Suite 410, Louisville, KY 40245

Phone

502-588-4500

Email

Research@UofLHealth.org

Opening Hours

Not published — contact the clinic to confirm hours.

Website

https://uoflhealth.org/services/primary-care/

Services Offered

Primary Care

Team

UofL Physicians – Primary Care — Provider group

Insurance & Payment

—

Languages Spoken

—

FAQs

What is the contact number for UofL Physicians – Primary Care Associates (Lebanon Junction, KY)?

502-957-2084

Photos

What Patients Say

Overall sentiment across review platforms: mixed

Norton Healthcare provider profile (Dr. Monalisa M. Tailor): 5.0 out of 5 (361 ratings, 159 reviews)
Norton Healthcare provider profile (Dr. Kenneth L. Oder): 5.0 out of 5 (286 ratings, 96 reviews)
Norton Healthcare provider profile (Dr. Rachel J. Busse): 5.0 out of 5 (225 ratings, 104 reviews)
Norton Healthcare provider profile (Dr. David Bercovici): 4.9 out of 5 (251 ratings, 74 reviews)
Norton Healthcare provider profile (Dr. Stephen K. Dreisbach): 4.9 out of 5 (250 ratings, 55 reviews)
Birdeye (KentuckyOne Health Primary Care Associates 9616 Dixie Highway): 4.9 star rating (533 reviews)
Birdeye (UofL Physicians - Primary Care): 3.4 star rating (10 reviews)
Birdeye (Baptist Health Medical Group Primary Care): 1.8 star rating (14 reviews)

Patients praise

Doctors described as attentive/listening, caring, and respectful
Clear explanations and strong communication
Thorough care and patient feeling “heard”
Positive experiences with staff friendliness and professionalism
Quick response to patient communications/refills (for some practices/providers)

Common complaints

Poor service/very low ratings reported for at least one Baptist Health Primary Care location
Difficulty getting appointments quickly (months/weeks for sick/ER follow-up)
Communication gaps (e.g., tests not explained/why) and alleged issues with blood draws
Operational issues like cancellations/rescheduling and long waits
Complaints about staff rudeness/disrespect and perceived focus on money (in one review)

"“Enjoy seeing Dr Harrelson he's so easy to talk to and he always makes me feel comfortable super good doctor.”"

— Birdeye review for KentuckyOne Health Primary Care Associates 9616 Dixie Highway

"“This is the absolute worst primary care I've been to nothing but the runaround and they want to make you come in every single time you need a refill …”"

— Birdeye review for KentuckyOne Health Primary Care Associates 9616 Dixie Highway

"“Getting an appointment is ridiculous … it takes months to get one …”"

— Birdeye review for UofL Physicians - Primary Care

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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