Ophthalmology in Lynn, MA - Primary Care | Specialists
Optometry/Eye Care • Lynn, MA
Clinic Type
Optometry/Eye Care
Address
Eye Center of the North Shore, LLC; 400 Highland Avenue, Suite 20, Salem, MA 01970
Phone
978-744-1177
mghpfr@mgb.org
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Team
Insurance & Payment
—
Languages Spoken
—
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Combined doctor review platforms (e.g., WebMD, Healthgrades): 4.3 out of 5 stars (average for the area) (2209 total reviews across various providers in the area)
Patients praise
- Kind, compassionate, and attentive medical providers
- Efficient and emergency-accommodating services (specifically Dr. Neil Gross)
- Clear and professional communication from doctors
- Effective surgical outcomes for vision retention
Common complaints
- Unprofessional and rude staff behavior
- Long wait times in waiting rooms
- Inaccurate prescription glasses services
- Difficulties with appointment scheduling/cancellation issues
"Dr. Gross and his staff are truly the best! Always so kind, and when I had an eye emergency, he fit me in that very same day. He has a lifetime patient in me."
— Healthgrades user review for Dr. Neil Gross"Worst place ever. It is absolutely true that the employees here HATE their job. You will never get a smile out of them... Good glasses, abyssmal service."
— Unilocal user review for Bay State Eye AssociatesSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
Information sourced from the clinic's website as of July 11, 2026.
Comparing your options?
See other optometry/eye care clinics in Lynn, or search the full directory by insurance, ratings, and more.