Covenant HealthCare
Internal Medicine • Mackinaw City, MI • Since 1998
About
Summary: Covenant HealthCare is a nonprofit hospital system based in Saginaw, Michigan, serving the Great Lakes Bay Region and beyond. Founded in 1998, it operates as the region’s largest comprehensive health system with facilities in the U.S. and a presence in the U.K., Canada, and Pakistan. It offers wide-ranging medical services including high-risk obstetrics, neonatal and pediatric ICU, Level II trauma (adult and pediatric), cardiology, oncology, orthopedics, and robotic surgery. Covenant HealthCare employs about 987 people and reports annual revenue around $110 million. It serves roughly 20 counties and operates three U.S. offices (HQ at 1447 N Harrison, Saginaw) plus one international location in London, UK.
Clinic Type
Internal Medicine
Address
1447 N Harrison, Saginaw, Michigan 48602, US
Phone
989-583-0000
childbirtheducation@chs-mi.com
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Insurance & Payment
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Languages Spoken
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Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye (Covenant Saginaw - Mackinaw Road Laboratory): 4.2/5 (10)
- Birdeye (Covenant HealthCare Michigan): 3.9/5 (8)
Patients praise
- Professional and kind medical care from specific providers (e.g., mammography tech)
- Cleanliness of the facility
- Helpfulness of some staff members
- Convenience of having onsite lab services
Common complaints
- Poor customer service and unresponsiveness to phone inquiries
- Long wait times for appointments and lab services
- Reports of rude or dismissive staff members, including at the reception/info desk and lab area
- Facility maintenance issues, specifically regarding long-term elevator outages
- Frustration with administrative processes, such as time management for routine procedures like drug tests
"The phone operators and customer service is the WORST I have ever had. You guys need to be more respectful and patient when working with people."
— cfwak.com user review"The elevators have been broken for going on 2 years now. When both patient elevators are down, the staff elevator is used. The Covenant employee who sits and presses the floor buttons is extremely rude."
— cfwak.com user review"Always very kind and professional. Jeannie my mammo tech was great!"
— Birdeye review (Covenant Saginaw - Mackinaw Road Laboratory)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Covenant HealthCare Announces Plans for New State-of-the-Art ... — Feb 26, 2026
- Covenant HealthCare to build $25M orthopedics facility in Saginaw Township - mlive.com — Feb 26, 2026
- Covenant HealthCare begins construction on $25M orthopedic facility in Saginaw Township - mlive.com — May 1, 2026
- Covenant unveils plans for new orthopedics facility in Saginaw Township — Feb 26, 2026
- Henry Ford Health, Covenant HealthCare to build new neuroscience center | Crain's Detroit Business — Mar 10, 2026
Information sourced from the clinic's website as of July 11, 2026.
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