Primary Care Services & Types of Providers - SSM Health
Primary Care • Madison, WI • Since 1872
About
Summary: It highlights primary care as a core service and notes options for in-person and virtual appointments, along with a broad network that includes hospitals, physician offices, home/hospice care, and other care delivery sites. SSM Health emphasizes compassionate, personalized care delivered by a large team of providers (primary care physicians and specialists) across its facilities, with a mission-driven approach. For Madison specifically, expect primary care services from SSM Health facilities, available in-person and via virtual visits, provided by a network of primary care providers within the system.
Clinic Type
Primary Care
Address
10101 Woodfield Ln, St Louis, Missouri 63132, US
Phone
314-257-5555
community.benefits@ssmhealth.com
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Insurance & Payment
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Languages Spoken
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Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Ratings.MD (Verified Patient Experience Surveys): 4.9 out of 5 (2,552 verified ratings)
- Birdeye (Google Reviews): 2.5 out of 5 (76 reviews)
- Birdeye (Google Reviews): 2.9 out of 5 (86 reviews)
Patients praise
- Highly praised for compassionate, attentive, and professional clinical care
- Clinicians are frequently described as excellent listeners who explain medical issues clearly
- Strong sense of trust and continuity with long-term primary care providers
- Appreciation for thorough, individualized, and patient-centered treatment plans
Common complaints
- Complaints regarding billing department inefficiency and customer service
- Instances of poor communication by support staff (in person or by phone)
- Occasional feeling of being rushed during appointments
- Difficulties navigating administrative or organizational hurdles for accessing care
"I am grateful and thankful of having her as my primary doctor. I feel secure and safe under her care and supervision. Can’t ask for a better doctor. She’s one in a Million."
— Verified Patient Experience Survey"The billing office here is terrible. They submitted a claim under the wrong patient and would not fix it. A manager was supposed to call me."
— Birdeye (Google Review)"WORST healthcare system there is! This company jerks around their patients making them jump through hoop after hoop just to get necessary healthcare."
— Yelp ReviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
Information sourced from the clinic's website as of July 11, 2026.
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