CHA Malden Care Center
Women's Health • Malden, MA
About
CHA Malden Care Center (Malden Family Health Ctr) is a non-profit primary care facility in Malden, MA, operated by Cambridge Health Alliance. It offers general primary care for all ages, along with women’s health, acupuncture/integrative medicine, and access to the CHA Bone & Joint Center (orthopedics, sports medicine, physical therapy). The center hosts the Tufts Family Medicine Residency program. Key details: small staff (2 employees), multiple listed phone numbers for contact, and ties to community health and education programs.
Clinic Type
Women's Health
Address
195 Canal Street, Malden, MA 02148
Phone
781-338-0055
HIM3@CHAlliacne.org
Opening Hours
M-Th: 8:00 am - 8:00 pm; F: 8:00 am - 5:00 pm; Sat: 9:00 am - 1:00 pm
Telehealth
Get same-day or next-day Virtual Sick Visit via MyChart; video appointments available
Emergency Care
Emergency care available at CHA Cambridge Hospital and CHA Everett Hospital; call 911 for emergencies
Services Offered
Insurance & Payment
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Languages Spoken
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FAQs
Do you have feedback on our services? Do you need a patient advocate?
Please contact our patient relations team at 617-665-1398 or use our easy web form.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Facebook: 84% recommend (19 reviews) (19 reviews)
- Apple Maps: 88% (no specific star scale mentioned) (17 ratings)
- Zocdoc: 4.86/5 (114 reviews)
Patients praise
- Positive experiences with specific, long-term doctors
- Generally helpful medical care for some patients, particularly for follow-up or specific needs
Common complaints
- Rude or incompetent front desk and administrative staff
- Difficulty reaching the office by phone or long hold times
- Perceived lack of continuity in care and inconsistent provider quality
- Concerns regarding billing issues and overcharging
- Long waits for specialty referrals and limited appointment availability
"The front desk staff are all rude as hell and completly incompetant. The nurses have no idea where to begin explaining about vaccines... they convey a capitolistic facade making you literally just a number and a paycheck."
— medicals-health.com"I have been going there for 4 years... very pleasant staff n doctors... Love love love my doctor. Dr Caitlin she’s been so great."
— loc8nearme.com"i think theres a rule against answering phones at this office... been on hold for 30 minutes while i type this."
— loc8nearme.comSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- CHA Pharmacy - Cambridge Health Alliance — Jul 15, 2025
- Outpatient Counseling and Treatment - Cambridge Health Alliance ... — Jun 25, 2026
Information sourced from the clinic's website as of July 11, 2026.
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