North Country Adult Medicine
Primary Care • Massena, NY • Since 2003
About
North Country Adult Medicine is a small primary care practice based in Massena, NY (HQ at 38 Hospital Dr, Massena). Founded in 2003, it operates as a partnership and employs 4 people. Services highlighted include annual checkups, allergy shots, and general diagnostics/examinations for adults. Key contact: (315) 764-1121 or +1 315 764 1121. The practice has 4 offices listed in Massena, NY, with a presence in the United States (primarily Massena). CEO/owner physician: Joanne Cichetti. Web presence shows modest traffic and a focused local patient base (Top country: United States).
Clinic Type
Primary Care
Address
38 Hospital Dr, Massena, NY 13662, United States
Phone
(315) 764-1121
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Opening Hours
Monday-Friday 8:00 – 4:30
Website
Telehealth
Available (telemedicine or E-visit)
Services Offered
Team
Insurance & Payment
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Languages Spoken
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FAQs
COVID-19 policy changes
We screen patients at home or on arrival; telemedicine or E-visit options available; in-person examination may be accommodated or directed to emergency department if needed.
How to contact
Call (315) 764-1121 or follow the links for more info.
What are your office hours?
Monday-Friday 8:00–4:30.
Do you offer telemedicine or virtual visits?
Yes. If an examination is needed during a virtual visit, we may accommodate in the office or direct you to the nearest emergency department if necessary.
How can I contact the clinic?
Phone: (315) 764-1121; you can also follow the online patient portal link for more information.
Can I do lab tests at your office?
Yes, you can complete most lab tests in-office.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: positive
- Sharecare: 4.8/5 (Sharecare) (5 reviews)
- LocalityBiz: Mostly 5-star ratings (LocalityBiz) (Not explicitly provided (multiple reviews))
Patients praise
- Compassionate and thorough care provided by the doctors
- Friendly, professional, and attentive office staff
- Patients feel heard, respected, and treated like family
- Availability of the doctors for timely appointments
Common complaints
- Dissatisfaction with office policies regarding appointment frequency (e.g., annual visit requirement)
- Complaints regarding administrative or billing errors (e.g., prescription issues)
"I will never change my Primary Doctor ever again!! The Cichetti’s are the very best in the North Country. They listen so very well and treat all their patients as family."
— LocalityBiz review"If I could give 0 stars I would. What office requires you to visit once a year or they ban you from ever coming? My wife and I were both banned since we were out of country the last few months and unable to get to see them “within one year.”"
— LocalityBiz review"I mentioned my discontent several times to the office as they kept getting prescriptions wrong going back and forth with the insurance agency, which caused a lot of delays in getting them filled."
— Yelp/MapQuest reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- North Country Adult Medicine of Massena adds physician assistant - North Country Now — Jan 20, 2026
- Formoza and French Join St. Lawrence Emergency Medicine Team - North Country Now — Oct 14, 2025
- St. Lawrence Region welcomes Terry Pummer, DO, to lead Advanced Wound Care Services - North Country Now — Jul 22, 2025
- Dr. Taesoo Luke Kim, 86, Massena - North Country Now — Aug 6, 2025
- Dr. Lim presented Massena Hospital Community Service Award - North Country Now — Jul 7, 2026
Information sourced from the clinic's website as of July 11, 2026.
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