Matthews Family Physicians
Primary Care • Matthews, NC
About
Matthews Family Physicians at Novant Health in Matthews, NC offers comprehensive primary care to patients of all ages. Located on the campus of Novant Health Matthews Medical Center on Matthews Township Parkway, the clinic provides family-centered care designed to address the medical needs of all family members in one location.
Clinic Type
Primary Care
Address
Novant Health Matthews Family Physicians clinic, on the campus of Novant Health Matthews Medical Center, Matthews Township Parkway (Highway 51), between Independence Pointe Parkway and North Trade Street
Phone
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Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
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Insurance & Payment
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Languages Spoken
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What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye: 4.5 out of 5 stars (313 reviews)
- Yelp: 2.5 out of 5 stars (12 reviews)
Patients praise
- Compassionate, competent, and thorough medical providers
- Strong patient-provider trust, particularly with long-term physicians
- Helpful bedside manner and patient listening skills
Common complaints
- Difficulties with front office staff and phone communication
- Rigid policies regarding late arrivals and rescheduling appointments
- Perceived decline in quality/consistency following staffing changes
- Lack of flexibility for specific patient needs (e.g., special needs families)
"So many doctors neglect patient needs due to financial or legal reasons but I truly believe that Dr. Hall and crew genuinely care more about their patients than themselves. I'd trust Dr. Hall with my whole familys lives and his patients genuinely love him."
— Birdeye Review"They don't answer the phone. It's a prompt. Wait times are long. You have to call them multiple times to get a call back. There has been a lot of change in the front office and with their doctors."
— Yelp ReviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
Information sourced from the clinic's website as of July 11, 2026.
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