Medical City McKinney Hospital
Geriatric Medicine • McKinney, TX
About
Senior Mental Health at Medical City McKinney Hospital (McKinney, TX) - Facility overview: Medical City McKinney is a 260+ bed acute care hospital in McKinney, Texas, part of the Medical City network. It offers comprehensive services across trauma, stroke, cardiovascular, neurology, orthopedics, general surgery, women's services, NICU, and behavioral health. - Behavioral health in focus: The hospital provides inpatient behavioral health services as part of its suite, alongside other specialized programs. - Accreditation and capabilities: Primary Stroke Center; Level III Trauma Center on main campus (and at Medical City ER Stonebridge); total joint replacement certifications; Level II NICU; stroke rehabilitation programs. - Location and contact: 4500 Medical Center Dr, McKinney, TX 75069. Phone and broader network information are available via Medical City HealthCare.
Clinic Type
Geriatric Medicine
Address
Senior Mental Health, Medical City McKinney Hospital
Phone
(972) 547-8888
PARA.HCARecordsRequestTX@hcahealthcare.com
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Technology & Equipment
Insurance & Payment
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Languages Spoken
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FAQs
What is the senior mental health program at Medical City McKinney?
Senior mental health services for adults 55+, including age-specific treatment strategies and compassionate care in a supportive environment.
Social Media
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye (Aggregate): 4.2/5 (3,997 reviews)
- Healthgrades: 73% patient recommendation rate
- Rehab.com (Behavioral Health specific): 1.64/5 (53 reviews)
Patients praise
- High overall recommendation rates from patients (71-89%)
- Professional and capable physicians in specific units
- Facility recognized with 2024 Human Experience awards for mental health care
- Compassionate care noted in some patient experiences
Common complaints
- Difficulties reaching staff by phone or getting calls answered
- Issues with hospital billing processes being disorganized or slow
- Reports of long waits and perceived lack of attention in ER and inpatient units
- Occasional complaints about nursing staff being unhelpful or lazy
- Concerns regarding facility cleanliness in some areas
"I received great care from this facility, but billing has been a bureaucratic nightmare!"
— Birdeye User Review"Everytime we called it went straight to voicemail, I would leave zero stars if ..."
— Rehab.com User Review"I spoke with someone that was concerned companionate and caring. They are looking into this. Even though this experience wasn't the best. I have had good experiences with this hospital."
— Rehab.com User ReviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
Information sourced from the clinic's website as of July 11, 2026.
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