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Baptist Medical Group

Geriatrics • Memphis, TN • Since 2009

About

Baptist Medical Group (BMH Care Corp) is a nonprofit multispecialty physician group based in Memphis, TN, founded in 2009. It is the Mid-South’s largest integrated not-for-profit multispecialty practice, with over 500–600 primary and specialty physicians across 42+ specialties, serving Memphis and the broader region (West Tennessee, North Mississippi, East Arkansas). The organization operates as part of Baptist Memorial Health Care and has 3 office locations, including its Memphis HQ at 1717 W. Massey Rd, and a presence in Union City, CA. For geriatric medicine in Memphis, Baptist Medical Group represents a major provider network under a nonprofit hospital system, offering resources and access to 600+ doctors across multiple specialties.

Clinic Type

Geriatrics

Address

1717 W. Massey Road, Memphis, TN 38120, US

Phone

800-447-8477

Email

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Opening Hours

Not published — contact the clinic to confirm hours.

Website

https://www.baptistdoctors.org/specialties/geriatric-medicine

Services Offered

Geriatric medicine
Care for older adults
Chronic disease management
Cognitive health care
Depression and anxiety management in older adults
Memory problems assessment
Dementia care
Support for independence in aging

Insurance & Payment

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Languages Spoken

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FAQs

What is geriatric medicine?

Physicians dedicated to providing quality health care for older adults, managing chronic health problems and emotional issues, and addressing cognitive issues such as dementia.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

Healthgrades (Dr. Robert Burns): 4.3 out of 5 (22 reviews)
Healthgrades (Dr. Joseph Baker II): 5.0 out of 5 (4 reviews)
Healthgrades (Dr. Alisha Gupta): 3.0 out of 5 (2 reviews)

Patients praise

Physicians perceived as knowledgeable and thorough
Some providers praised for listening and addressing concerns effectively
Helpful and efficient office staff noted by some patients
Appreciation for calm and professional demeanor of specific doctors

Common complaints

Inconsistent office staff performance and organization
Difficulty getting timely referrals and responses
Complaints regarding doctor attitude and communication style
Perceived lack of patient-centered care in some instances

"He was thorough, attentive, and responsive to each and every one of my concerns, taking the time to listen to me and to discuss the issues. His office staff members were welcoming and efficient."

— Healthgrades review for Dr. Robert Burns

"She doesn’t want you to be an active participant in your own health, just do as she says with no questions asked."

— Healthgrades review for Dr. Alisha Gupta

"The office staff seem like they'd rather not be there and are unorganized. I called and called and called to get a referral and it's still been over a month."

— Healthgrades review for Dr. Robert Burns

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].