Crystal Run Healthcare
Cardiology • Middletown, NY • Since 1996 • Multiple locations including Rock Hill and Middletown facilities locations
About
Crystal Run Healthcare offers cardiology services through its Middletown, NY-based network. Highlights: - Cardiology offerings include interventional cardiology and general cardiovascular care with board-certified physicians. - Part of Crystal Run Healthcare, a private medical practice with multiple specialties and 14 offices in the Hudson Valley region, headquartered at 155 Crystal Run Road, Middletown, NY 10941. - The organization is part of Optum, Inc., with a focus on value-based care and integrated medical services across primary, specialty, and surgical disciplines. - Recent cardiology appointments: Dr. Waqas Hanif (Interventional Cardiologist) and Dr. Michael A. Broker (Cardiologist) joined in early 2026, signaling ongoing expansion of cardiology services.
Clinic Type
Cardiology
Address
Middletown 155 Crystal Run Rd., Middletown, NY 10941 United States; Rock Hill; Rock Hill, NY; other listed locations in service area include Middletown, Monroe, Newburgh, Warwick, Rock Hill, West Nyack
Phone
845.703.6999
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Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Technology & Equipment
Insurance & Payment
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Languages Spoken
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Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye: 4.5/5 (29 reviews (Cardiology-specific))
- Crystal Run Healthcare (Dr. Lessner): 4.9/5 (126 responses)
- Crystal Run Healthcare (Dr. Mercado): 4.9/5 (34 responses)
- Crystal Run Healthcare (Dr. Silverman): 4.9/5 (17 ratings / 57 comments)
Patients praise
- High individual physician ratings for cardiologists (e.g., 4.9/5)
- Appreciation for specific medical professionals' competence and professionalism
- Efficient initial scheduling for some specialists
Common complaints
- Difficulty reaching staff or doctors by phone
- Long wait times for appointments and responses
- Frustrations with administrative processes and medication management
- Negative experiences regarding insurance acceptance policies
"I was able to get in very quickly to discuss my issue and the Dr. explained what was going to take place during my procedure. He has a very easy and down to earth manner when explaining stuff to you."
— Patient review via Birdeye"There's no one to speak with EVER, and nobody knows anything. It's IMPOSSIBLE to ever get a hold of the correct person. LITERALLY INSANE."
— Patient review via LocalityBiz"Horrible, Run don't walk away from them... They hide behind a call center. NO one will call you back and there's literally ZERO ways to complain or get any attention for issues you have."
— Patient review via HealthgradesSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- General Cardiology - | Crystal Run Healthcare — Jan 30, 2026
- Crystal Run Healthcare - Cardiology - Middletown, NY - Optum — Jun 18, 2026
Information sourced from the clinic's website as of July 11, 2026.
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