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Gastroenterology in Southern Alabama - Infirmary Health

4.9 out of 5 · 265 reviews

Gastroenterology • Mobile, AL • Since 1910 • 4 locations listed locations

About

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Summary: Infirmary Health, a nonprofit health system based in Mobile, Alabama, is the region’s largest non-governmental provider and operates across 7 countries with a 11-county service area in south Alabama and north Escambia County, Florida. The system includes three acute care hospitals, a broad physician network (over 700 physicians on staff), more than 6,500 employees, and specialized services in gastroenterology (among many others). It offers comprehensive care across primary and specialty services, including gastroenterology, across its facilities and affiliated clinics, with the Mobile Infirmary and Fairhope locations serving as key access points in southern Alabama.

Clinic Type

Gastroenterology

Address

1700 Springhill Avenue Mobile, AL 36604; 188 Hospital Drive Fairhope, AL 36532; 9570 US-90 Daphne, AL 36526; 831 C Hillcrest Road Mobile, AL 36695

Phone

(251) 435-1200

Email

ASP.Rx@InfirmaryHealth.org

Opening Hours

Not published — contact the clinic to confirm hours.

Website

https://www.infirmaryhealth.org/services/gastroenterology/

Emergency Care

Hospital-based gastroenterology services available; related emergency departments at Mobile Infirmary and Thomas Hospital (emergency care available via affiliated hospitals)

Services Offered

Gastroenterology

Team

Gabriel Bolanos, MD — Gastroenterology
Robert D. Lerner, MD — Gastroenterology
Steven Orleans, MD — Gastroenterology
Samuel B. Hooks III, MD — Gastroenterology
Randy Tillman, MD — Gastroenterology
Rachel Thompson, PA-C — Gastroenterology
Nathaniel S. Winstead, MD — Gastroenterology
Kristie Thomas, PA — Gastroenterology
Allison Harvey, PA — Gastroenterology
Jonathan Francis, MD — Gastroenterology

Insurance & Payment

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Languages Spoken

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Photos

What Patients Say

Overall sentiment across review platforms: mixed

RealPatientRatings: 4.9/5 stars (265 reviews)
U.S. News & World Report (Hospital-wide): 87% recommendation rate (N/A)
Healthgrades (Hospital-wide): 65% recommendation rate (N/A)

Patients praise

Provider knowledge and clinical expertise
Compassionate and thorough bedside manner among some physicians
Clear communication and patient education during procedures
High patient recommendation rates for the overall hospital facility (e.g., 87%)

Common complaints

Lack of transparency and unexpected high costs for services
Perceived unprofessionalism or lack of empathy from office staff
Difficulties with scheduling, follow-up communication, and administrative processes
Disagreements with diagnostic assessments or treatment plans
Long wait times for appointments and follow-up care

"Dr. Siegel has a simplified approach to help you understand the exact procedures and why he is doing them. His communication is the best I've ever seen..."

— Vitals (Patient Review of Dr. Jonathan Siegel)

"This transparency in pricing seems very unfair and unethical. There should be better transparency in what you have to pay before you have a service performed..."

— PissedConsumer (Infirmary Health Review)

"His office staff are not professional. After a 40 minute wait the CNA came in to ask me questions that I needed the Doctor to answer. After a 1 hour and 10 minute wait I had to leave."

— LocalityBiz (Review of Digestive Health Specialists of Mobile)

Synthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].