OSF OnCall Urgent Care
Urgent Care • Monmouth, IL
About
Summary: OSF Holy Family Medical Center is a private, 23-bed critical access hospital in Monmouth, Illinois, part of OSF HealthCare. It serves Monmouth and surrounding areas with a focus on compassionate care from expert providers. The center operates under the OSF umbrella (OSF Holy Family Medical Center) and is located at 1000 W Harlem Ave, Monmouth, IL, with another office at 800 NE Glen Oak Ave, Peoria, IL. It has about 13 employees (yearly growth -7.1%) and reported annual revenue around $4.01 million. For urgent care needs in Monmouth, OSF operates broader hospital services within the OSF network, though specific “OSF OnCall In-Person Urgent Care” details are not listed on this page. Contact: (309) 734-3141 or 800-421-5700.
Clinic Type
Urgent Care
Address
1000 W HARLEM AVE, Monmouth, Illinois 61462, us
Phone
911
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Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Insurance & Payment
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Languages Spoken
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FAQs
What is OSF OnCall Urgent Care?
An urgent care service by OSF HealthCare that provides in-person urgent care and virtual visit options for minor illnesses or injuries.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Momentary Labs (based on CMS HCAHPS): 5 out of 5 stars (107 patients surveyed)
- Birdeye (Evergreen Park location): 4.0 out of 5 stars (180 reviews)
- Birdeye (Morris location): 4.3 out of 5 stars (159 reviews)
Patients praise
- Professional, friendly, and knowledgeable staff
- Efficient, compassionate care for acute issues
- Convenient access for patients wanting to avoid emergency room wait times
- High patient satisfaction and recommendation rates specifically noted for OSF Holy Family Medical Center in Monmouth
- Thorough and caring communication from nurse practitioners and nurses
Common complaints
- Perceived dismissive or short bedside manner by providers
- Frustration with wait times or lack of communication regarding delays
- Instances of being turned away or referred to emergency departments for minor issues
- Perceived lack of thoroughness in examinations or failure to prescribe needed treatments
- Issues with administrative processes, such as re-filling paperwork for follow-up visits
"OSF Holy Family Medical Center has a 5-star overall patient satisfaction rating, placing it in the top 7% of hospitals nationally. 78% of patients would definitely recommend this hospital."
— Momentary Labs"The nurse and the provider discussed my concerns with me. Examination was done with care. I felt heard and cared for. Loved the demeanor of the nurse and provider."
— Patient Review (Birdeye)"MA and NP were pleasant & professional and determined that I had a viral infection. But the NP declined to prescribe anything... Symptoms only got worse."
— Patient Review (LocalityBiz)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Skip the wait with new OSF OnCall virtual exam visit — Nov 20, 2025
- OSF OnCall Urgent Care Lead Advanced Practice Nurse Kathleen Hendricks | Prairie Communications, LLC — Feb 19, 2026
- Fast, Convenient Care: Kathleen Hendricks Shares How OSF OnCall Is Meeting Everyday Health Needs | Prairie Communications, LLC — Feb 20, 2026
- OSF HealthCare announces 2026 plans to expand family-planning services, open new OnCall Urgent Care – Shaw Local — Jan 10, 2026
- OSF honors Innovator of the Year Award winners — May 14, 2026
Information sourced from the clinic's website as of July 11, 2026.
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