First Care Medical Clinic
Primary Care • Monroe, NC • Since 1994 • Two Charlotte locations (Nations Ford and The Plaza) plus multiple locations in surrounding areas locations
About
First Care Medical Clinic in Monroe, NC offers integrated primary and urgent care designed to keep patients healthy with convenient, high-quality, cost-effective services. Key points: - Location: Headquarters in Monroe, NC, with 10 offices across North and South Carolina, including Monroe (404 S Sutherland Ave), Charlotte, Gastonia, Rock Hill, Locust, and more. - Services: Primary care, urgent care, pediatrics, internal medicine, telehealth, occupational health, allergy testing and immunotherapy, radiology ultrasounds, high-complexity lab, physicals, and weight loss programs. - Approach: Patient-first primary care aimed at positive long-term health outcomes; quick access through urgent care and telehealth. - Availability: Private, independent practice established in 1994; staffed by about 48 employees with multiple providers. - Contact: Call centers and multiple local phone numbers; visit the site firstcarecanhelp.com for locations and hours. If you’re specifically looking for Primary Care & Urgent Care in Monroe, this clinic provides both in a single ongoing practice, with options for same-day visits and telehealth.
Clinic Type
Primary Care
Address
Charlotte, Monroe, Rock Hill, Albemarle, Locust, Gastonia (locations across Charlotte area)
Phone
Not provided in extracted text
callcenter@firstcarecanhelp.com
Opening Hours
Mon-Fri: 9AM-6PM; Sat: 9AM-5PM; Sun: Closed
Telehealth
Available via telemedicine services
Emergency Care
Emergency Room not preferred for non-life-threatening issues; urgent care for same-day attention
Services Offered
Technology & Equipment
Team
Insurance & Payment
We accept most major insurance plans, including Medicare and Medicaid. For patients without insurance, self-pay rates are available.
Self-pay, Insurance payments, Online payments (where available), Insurance
Languages Spoken
Pricing
Current Offers
New patient specials or offers — Not disclosed (expires Not disclosed)
FAQs
Do I need an appointment for Urgent Care?
No, appointments are not required for urgent care visits at our Charlotte clinics. Walk-ins are always welcome. However, if you prefer to minimize your wait time, you can book a slot online.
Do you offer transportation assistance?
Yes, First Care can arrange free patient transportation to facilities.
Do You Accept Medicare or Medicaid?
We accept most major insurance plans, including Medicare and Medicaid. For patients without insurance, we offer transparent and affordable self-pay rates. Our front desk staff is happy to walk you through the costs upfront so there are no surprises.
What is the difference between Urgent Care and the ER?
Urgent Care is for non-life-threatening conditions that require same-day attention (like minor cuts, flu, or sprains). The Emergency Room is for life-threatening situations. Choosing Urgent Care in Charlotte, NC for minor issues is significantly faster and more affordable than an ER visit.
Awards & Accreditations
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Zocdoc: 4.55/5 stars (60 reviews)
Patients praise
- Some patients appreciate the doctors' listening skills and helpfulness
- Positive feedback regarding the diversity of the staff and bilingual services
- Occasional praise for specific nurses and doctors for their care and attention towards children
- Some patients report generally pleasant experiences with the medical staff themselves
Common complaints
- Concerns regarding a third-party call center associated with the clinic resulting in unwanted telemarketing calls
- Communication issues and difficulty resolving administrative problems
- Reports of long wait times for appointments and in-office service
- Instances of perceived unprofessional behavior or inadequate medical triage by front-desk staff
- Complaints about billing and overcharging issues
"Overall pleasant experience. Dr. B. Okwara really listens to you and answers your questions with sound answers and realistic advice."
— First Care Can Help Website (Patient Testimonial)"A God awful...Terrible.. rancid...Straight evil host for their calling service providers... When you call to settup an appointment.. you get applied to this call center support list where they sell your information to get hounded by automated systems."
— LocalityBiz User Review"Was here for 3 hours waiting with an appointment. To find out nothing really. And when we were told they are going to order some medicine and call us when it arrives, they never call."
— LocalityBiz User ReviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
Information sourced from the clinic's website as of July 11, 2026.
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