First Care Medical Clinic
Urgent Care • Monroe, NC • Since 1994 • Multiple locations in Charlotte and surrounding areas (Nations Ford and Plaza in Charlotte; Monroe location mentioned) locations
About
First Care Medical Clinic in Monroe, NC offers primary care and urgent care with a long-standing, independent practice serving the Charlotte area since 1994. Key details: - Services: Primary care, urgent care, pediatrics, internal medicine, radiology (ultrasounds), on-site diagnostics, occupational health, physicals, allergy testing/immunotherapy, behavioral health, weight loss programs, and telehealth. - Locations: HQ and main office at 404 S Sutherland Ave, Monroe, NC 28112, plus 9 additional North Carolina offices (e.g., Charlotte, Gastonia, Locust) and a Rock Hill, SC location. - About: Private, privately held healthcare provider with 7 primary care clinics and telehealth; emphasizes patient-first care and long-term health outcomes. - Contact: Call centers and multiple phone numbers available; main line around 704-291-9267. - Highlights: 48 employees (growth YoY), estimated annual revenue ~$22.7M; founded 1994; headquarters in Monroe, NC; also lists operations in Nigeria, India, and Philippines (organization scope). If you need a quick single-location focus: Primary care + urgent care in Monroe, NC center at 404 S Sutherland Ave, with access to same-day care and telehealth options.
Clinic Type
Urgent Care
Address
Locations across Charlotte, Monroe, Rock Hill, Albemarle, Locust, and Gastonia
Phone
(704) 291-9267
callcenter@firstcarecanhelp.com
Opening Hours
Mon-Fri: 9AM-6PM • Sat: 9AM-5PM • Sun: Closed
Telehealth
Available
Emergency Care
Urgent Care for non-life-threatening conditions; ER for life-threatening situations
Services Offered
Technology & Equipment
Team
Insurance & Payment
We accept most major insurance plans, including Medicare and Medicaid. For patients without insurance, we offer transparent and affordable self-pay rates.
Self-pay, Insurance, Online payments
Languages Spoken
Pricing
Current Offers
New patient offer
FAQs
Do I need an appointment for Urgent Care?
No, appointments are not required for urgent care visits at our Charlotte clinics. Walk-ins are always welcome. However, if you prefer to minimize your wait time, you can book a slot online.
Do You Accept Medicare or Medicaid?
We accept most major insurance plans, including Medicare and Medicaid. For patients without insurance, we offer transparent and affordable self-pay rates.
What is the difference between Urgent Care and the ER?
Urgent Care is for non-life-threatening conditions that require same-day attention. The Emergency Room is for life-threatening situations.
Do you offer COVID-19 testing?
Yes, both the Nations Ford and The Plaza locations offer COVID-19 testing with rapid results available.
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Zocdoc: 4.55/5 overall; 3.5/5 bedside manner (per highlights) (60 patients reviewed (per highlights))
- Facebook: 1 review (rating not shown in highlights) (1 review (per highlights))
Patients praise
- Doctors listen and provide helpful, realistic advice
- Friendly/pleasant staff and good bedside manner
- Bilingual services and attention to patient needs
- Nurses provided good care (including for children)
Common complaints
- Poor front-desk/communication and unreturned calls
- Long waits and lack of follow-through (e.g., prescriptions not ordered or not called)
- Unfavorable experiences for specific cases (e.g., referral to ER for an ear infection; need for tests questioned)
- Call/appointment handling and possible information-selling/automated call complaints
"“Overall pleasant experience. Dr. B. Okwara really listens to you and answers your questions with sound answers and realistic advice.” — Trinity Medcaf"
— firstcarecanhelp.com (Primary Care & Urgent Care Monroe, NC page, patient quotes)"“Was here for 3 hours waiting with an appointment. To find out nothing really… they never call… And when we call… they never ordered it…”"
— localitybiz.com (Urgent Care Monroe NC | First Care Medical Clinic)"“Very unprofessional. I have left several voicemails with no returned calls and the front desk woman that answered the phone needs to be educated on proper …”"
— yelp.com (FIRST CARE MEDICAL CLINIC - Monroe, North Carolina)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
Information sourced from the clinic's website as of July 11, 2026.
Comparing your options?
See other urgent care clinics in Monroe, or search the full directory by insurance, ratings, and more.