SSM Health Medical Group
Family Medicine • Mount Vernon, IL • Since 1872
About
SSM Health Medical Group Mount Vernon is part of the nonprofit, Catholic, integrated health system SSM Health. SSM Health operates in Illinois, Missouri, Oklahoma, and Wisconsin with a focus on compassionate, patient-centered care. The Mount Vernon location provides access to SSM Health’s services through primary and specialty care as part of the broader system, which includes hospitals, physician offices, outpatient and virtual care, home care, hospice, a pharmacy benefits company, health insurance, and an accountable care organization. For precise services, hours, and appointment options at Mount Vernon, contact SSM Health directly or visit their website.
Clinic Type
Family Medicine
Address
4103 S. Water Tower Place, Mount Vernon, IL
Phone
618-899-3500
community.benefits@ssmhealth.com
Opening Hours
7:30 am - 5:00 pm
Telehealth
Yes (Express Virtual Care)
Services Offered
Team
Insurance & Payment
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Languages Spoken
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FAQs
What services are available at this location?
Primary care, wellness exams, vaccinations, chronic disease management, pediatrics, gerontology.
What services are offered at this location?
Primary care, wellness exams, vaccinations, chronic disease management, pediatrics, gerontology.
Awards & Accreditations
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- SSM Health Medical Group (getcare.ssmhealth.com): 4.9 out of 5 (171 ratings (primary care Mount Vernon))
- Vitals (practice listing): 3.9 (provider-level shown) (Not provided for overall practice; provider context shows ratings like 3.9)
- Vitals (practice listing): Various provider ratings (e.g., 4.6, 4.3, 3.5, 3.7) (Be first to leave a review (suggests very limited/no overall reviews))
- Healthgrades: No office/provider reviews yet (0 ratings) (0 reviews shown)
- SSM Health verified provider page (getcare.ssmhealth.com): 4.9 out of 5 (68 ratings, 22 reviews (for Rachel Cox, APRN-CNP))
Patients praise
- Compassionate, attentive care
- Providers listen and explain clearly
- Professional bedside manner and respect
- Thoroughness and coordinating follow-up
Common complaints
- Wait times to obtain appointments can be long (e.g., waited over six weeks for first appointment)
- Care may be impacted by administrative/referral issues (case not reviewed ahead of time)
"“She is always professional and kind. She cares about your needs. I have always had a good experience.”"
— SSM Health provider page – Rachel Cox, APRN-CNP (getcare.ssmhealth.com)"“I didn't have any problem with Rachel Cox, just didn't feel like I was much of a priority to her. I waited over six weeks to get that first appointment.”"
— SSM Health provider page – Rachel Cox, APRN-CNP (getcare.ssmhealth.com)"“He listens, explains and talks to his patients with care and does not rush through the appointment.”"
— ratings.md profile – SSM Health Medical Group (verified ratings & reviews)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
Information sourced from the clinic's website as of July 11, 2026.
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